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About the Role
This position provides communication, reception services, and clerical support to the organization while maintaining confidentiality and professionalism. The role operates the telephone switchboard, answers and triages calls, manages the voicemail system, receives visitors, and performs clerical duties as assigned.
Responsibilities
- Answers multi phone lines, triages and directs calls
- Programs and maintains voice mail system
- Orients staff to communication systems, pagers, voice mail
- Provide patient information to staff and vendors on request
- Provides information to callers regarding services and programs
- Provides reception services and support
- Greet, sign in and direct visitors
- Maintains lobby and reception area
- Provides clerical services and support
- Responsible for outgoing mail
- Distributes incoming mail
- Types correspondence
- Order office supplies bi-weekly
- Order business cards for staff
- Reserve conference rooms for meetings
- Update staff phone list
- Sending urgent death reports to the team
Requirements
- High school diploma or GED required
- One year receptionist or administrative experience
- Organization skills
- Multitasking skills
- Communication skills
- Professional phone etiquette
- Compassion and Empathy
Skills
- Customer service
- Communication
- Multitasking
- Microsoft online
- EMR systems
Location
- Spicewood - Austin, TX
Work Type
- 40 HRS - 1 FTE
- M-F 8A-5P
Experience Level
- One year receptionist or administrative experience
Education Level
- High school diploma or GED
About the Company
- All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.