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About the Role

Sterling North America, Inc. is seeking a Print Production Account Coordinator for its Hauppauge, NY office. This full-time role is ideal for someone seeking a fun, fast-paced environment where employees take pride in their work. The position requires availability to work 5 days a week from 8:00pm – 4:00am, with flexibility for additional hours and days as needed.

Responsibilities

Submit digital or paper proofs per client or management requests.
Communicate with clients via phone and e-mail to discuss new or repeat print orders, review project specifications, and assure all are properly accounted.
Accurately translate and communicate client project requirements to facilitate timely production of product.
Monitor progress of jobs throughout production, confer with clients to keep them informed, proactively discuss any issues, solicit additional information, and coordinate all changes.
Record and file all orders/requests in an organized manner.
Field client questions and concerns politely, respond to inquiries, resolve complaints promptly, ensure proper actions are taken, and advise supervisor and collaborate with colleagues, sales, management, and production when applicable.
Perform additional duties as directed by management.

Requirements

4+ years of solid Offset and Digital Print experience is needed.
3+ years of experience in the printing industry or similar environment preferred.
Ability to work onsite at our Hauppauge location full-time is obligatory.
Strong problem-solving and time management skills with the ability to work effectively cross-functionally.
Knowledge of print production processes is vital.
Ability to work under pressure, meet tight deadlines, and quickly adapt to changing workloads and priorities is crucial.
Capable of prioritizing and managing multiple tasks and meeting deadlines in a fast-paced, dynamic environment.
Proficient with Microsoft Office Suite or related software.
Exceptional customer service, attention to detail, organization, and follow-up skills are vital.
Good reasoning, sound judgement, and ability to work in a team are essential.
Self-motivated with the ability to work independently with minimal supervision.
Must be flexible with time, as business needs dictate work hours outside of normal schedule.

Skills

Offset printing
Digital printing
Customer service
Problem-solving
Time management
Cross-functional collaboration
Print production processes
Adaptability
Prioritization
Task management
Microsoft Office Suite
Attention to detail
Organization
Follow-up
Reasoning
Judgement
Teamwork
Independent work
Wide Format printing (plus)
Web Printing (plus)
Direct Mail knowledge (plus)

Location

Hauppauge, NY

Work Type

Full-time
Onsite

Experience Level

Experienced

Salary/Compensations

$21.00 - $21.00 Hourly

Benefits

Weekly Pay
Comprehensive Health Benefits (medical, dental, vision, disability, etc.)
Retirement Savings with a Company match
Paid Holidays
Paid Time Off (PTO)
Multiple employee discounts programs

About the Company

Sterling North America, Inc. has steadily grown to become one of the leading print resources for the financial industry and broader business community.
We are driven by a mission to provide the best product, fast and cost-effectively.
Combining advanced digital technologies with traditional offset printing, Sterling is able to meet a wide range of printing needs.
At Sterling our employees are our most valuable resource and due to our continued and rapid growth we have a full-time opportunity for a Print Production Account Coordinator - 2nd/3rd Shift.