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About the Role
The Instructor is responsible for providing initial and recurrent training for the Dispatch department, including Dispatchers, Load Planners, Air Traffic Services, and others as required. This role works closely with the Manager System Operations Training to ensure training programs reflect published policies and utilize the best available technology.
Responsibilities
- Provides training for JetBlue crewmembers including Dispatchers, Load Planners, other Instructors, and others as required.
- Conducts assigned instructional events independently, maintaining effective communication, learner engagement, instructional quality, and providing necessary instruction, direction, feedback, and evaluation.
- Conducts assigned instructional events in accordance with curriculum, lesson plans, applicable training standards, and regulatory requirements.
- Manages the pace, depth, and delivery of instruction to maximize available time, providing additional explanation, practice, coaching, feedback, remediation, evaluation, or enrichment.
- Assists with courseware development, audits, and other collateral duties.
- Maintains Dispatch Crewmember qualification and currency.
- Works occasional shifts in the SOC in qualified roles.
- Performs other duties as assigned.
Requirements
- High School Diploma or General Education Development (GED).
- Valid FAA Aircraft Dispatcher Certificate.
- Two (2) years of operational experience as an Aircraft Dispatcher in Part 121.
- Successful completion of JetBlue’s Dispatch qualification program and maintained currency.
- Thorough understanding of 14 CFR Parts 65, 91, 110, 121, and other applicable regulations.
- Thorough understanding of dispatch subjects and Air Traffic Control.
- Excellent coaching skills and the ability to motivate and mentor students.
- Proficient with the Microsoft Office suite.
- Excellent written and verbal communication skills.
- Project management skills and ability to manage multiple projects simultaneously.
- Strong organizational skills and detail-oriented.
- Demonstrates Presentation Design, Communication, and Facilitation skills in a work sample assessment.
- Ability to work independently.
- Available for occasional night travel (20%).
- Travel is required on an as needed basis to conduct training.
- Must be in possession of valid travel documents with the ability to travel in and out of the United States.
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required; this position is not eligible for visa sponsorship.
Skills
- Presentation Design
- Communication
- Facilitation
- Coaching
- Mentoring
- Microsoft Office Suite proficiency
- Written communication
- Verbal communication
- Project management
- Organizational skills
- Detail-oriented
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum 2 years operational experience as an Aircraft Dispatcher in Part 121
- 3 years of Leadership Experience (Preferred)
Education Level
- High School Diploma or GED
- Bachelor’s Degree (Preferred)
Salary/Compensations
- $90,000.00 - $160,000.00
Benefits
- Access to healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
About the Company
- JetBlue culture emphasizes Safety, Caring, Integrity, Passion, and Fun.
- Promotes safety as a Safety Ambassador, supporting the Safety Management System (SMS) components, Safety Policy, and behavioral standards.
- Encourages reporting of safety concerns, issues, incidents, or hazards through confidential reporting systems (ASAP or SAR).
Equal Opportunity
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.