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About the Role
Gradient is seeking a Director of Client Growth to manage retention and expansion within its largest client relationships, focusing on brands and departments generating over $1M in annual gross income. This role is centered on building deep client connections and driving revenue growth, rather than project execution.
Responsibilities
- Own the relationship, retention, and growth strategy for a portfolio of $1M+ AGI accounts
- Build multi-threaded relationships across brands and departments within existing client organizations
- Generate warm introductions and referrals into adjacent brands or departments at existing clients, expanding Gradient's footprint
- Own AGI retention and brand retention targets for your accounts
- Partner closely with Gradient's project management team to stay close to delivery quality, without owning execution
- Travel regularly to build in-person rapport with clients
- Report on retention and growth performance directly to the Chief Client Officer
Requirements
- A track record of growing and retaining large, high-value client relationships at a senior level, ideally in an agency environment
- Experience serving luxury, beauty, spirits, or other premium consumer brands, and fluency in the relationship standards and discretion those clients expect
- Skill at navigating and expanding relationships across complex, multi-department client organizations
- Comfort owning revenue retention and growth numbers, not just relationship management
- 8+ years of client leadership, account growth, or business development experience, ideally within an agency, with experience owning and expanding significant client relationships
- Willingness to be based in New York and travel regularly
Skills
- CRM and sales enablement tools (Hubspot, LinkedIn Sales Navigator, and similar platforms)
Location
- New York
Work Type
- Full-time
Experience Level
- Director-level
- 8+ years
Salary/Compensations
- Base: $150,000–$175,000
- Bonus: 25–35% of base
- On-target earnings: $190,000–$235,000
About the Company
- Gradient Experience is a full-service experiential marketing and event production agency serving beauty, spirits and luxury brands, with offices in New York, Los Angeles, Miami, and Paris.