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About the Role
As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.
Responsibilities
- Greet members warmly and create personal connections.
- Keep the club clean and organized.
- Share information about memberships, upgrades, and personal training options.
- Address member needs quickly with helpful solutions.
- Share feedback with leadership to improve the member experience.
- Ensure guests and members feel welcomed with a smile and eye contact.
- Achieve memberships, upgrades, and personal training sales through confident conversations and tours.
- Take ownership to keep every area of the club clean, organized, and inviting.
Requirements
- 1+ year of customer service experience.
- 1+ year of membership sales experience preferred.
- Ability to pass a background check.
Skills
- Strong communication skills
- Professional approach
- Comfortable multi-tasking
- Ability to work independently
- Interest in health, wellness, and fitness
- Bilingual skills are a plus
- CPR certification is a plus
Location
- 13995 W National Ave, New Berlin, Wisconsin 53151
Work Type
- Full-time
Experience Level
- 1+ year
Salary/Compensations
- $11.50 per hour + commission
- Top performers can earn over $32,000+ annually through wages and uncapped commission
- Leadership and management positions with earning potential of $75.000+ annually
Benefits
- Two complimentary gym memberships (one for you and one to share)
- Discounted personal training sessions
- 401(k) options
- Employee Assistance Program (free therapy, financial advising, legal advice, and more)
- Paid Time Off (for 30+ hours/week)
- Medical benefits (for 30+ hours/week)
- Dental benefits (for 30+ hours/week)
- Vision benefits (for 30+ hours/week)
- Paid Parental Leave (for 30+ hours/week)
About the Company
- VASA Fitness is a community built on unity, passion, love, integrity, fun, and trust.
- We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness.
- VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.
- We are a 'Great Place to Work' certified company.