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About the Role
Storti Quality provides critical infrastructure and inspection services to major utilities. The Call Center Rep will be responsible for scheduling and record keeping of customer appointments in our Valhalla, New York call center. This is a great opportunity for entry-level candidates looking to start in customer service.
Responsibilities
- Answer inbound calls from customers looking to schedule appointments.
- Make outbound calls to set up appointments.
- Respond to customer requests within established timelines to maintain service level expectations and deliver quality service.
- Accurately track scheduling information on Excel Spreadsheets.
- Communicate with service technicians to ensure they arrive at the proper location to perform work.
- Maintain confidentiality of customer's nonpublic information.
- Provide written and verbal responses to customer inquiries as needed.
- Demonstrate a willingness to learn and perform additional job duties as assigned.
Requirements
- High School diploma or GED required.
- 3 years of customer service-related experience in a high-volume call environment.
- Strong Microsoft Excel experience.
- Strong Outlook experience.
- Ability to learn new technologies and systems easily.
- Solid work history and tenure.
- Bilingual (Spanish and English) preferred.
Skills
- Computer proficiency
- Ability to adhere to schedules
- Multitasking
- Meeting deadlines
- Excellent listening skills
- Customer service skills
- Professional communication skills (verbal and written)
- Ability to work in a fast-paced team environment
- Ability to handle conflict
- Ability to diffuse upset customers
Location
- Valhalla, New York
Work Type
- Work from home on Friday
- Opportunity for overtime with a rotating Saturday schedule
Experience Level
- Entry level
Education Level
- High School diploma or GED
Salary/Compensations
- $20/hr
Benefits
- Health, dental, vision, life, and more as a comprehensive benefits package
- Paid time off
About the Company
- Magnolia River Services, Inc. was founded in 2000 and is headquartered in Decatur, Alabama.
- Magnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries.