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About the Role
As Head of Developer Experience, you'll lead the team that owns our “paved road” and internal developer platform. This role is one of the most leveraged roles in our tech org, because everything you do multiplies across every squad. You'll split your time roughly between Platform Strategy, AI-Native Transformation, and Team Leadership.
Responsibilities
- Own our internal developer platform as a product, making it easy for every engineer to do the right thing at speed, safely and to a high bar of quality.
- Lead how we adopt agentic tooling across the org, bridging senior leadership's AI ambitions with technical reality so our roadmap stays ambitious but grounded in data.
- Raise the bar on CI/CD, test tooling and operational health (SLOs, DORA metrics), and own production incidents that cross domain boundaries.
- Line-manage and develop engineers across Platform and Quality Engineering, coaching other managers and shaping how DevEx recruits.
- Partner with our Lead DevSecOps Engineer and manage infrastructure costs and supplier relationships across AWS, GCP and our tooling vendors.
Requirements
- Demonstrable experience leading a platform, DevEx or infrastructure team.
- Strong AWS knowledge (ECS Fargate, S3, RDS, Lambda, EventBridge/SNS/SQS).
- Hands-on Terraform experience.
- Hands-on with GitHub Actions, Terraform Cloud and Cloudflare.
- Comfortable using observability tools to pinpoint performance and reliability issues.
- Specifically fluent with agentic coding tools (like Claude Code or Cursor).
- Able to translate AI adoption into a roadmap grounded in data for senior stakeholders.
- A track record of developing engineers at all levels and coaching other managers.
- Comfortable taking on work that spans multiple domains, whether that's working with senior leadership or pairing with an engineer on a complex platform problem.
- Please apply anyway if you don't check every box; we hire for potential and diverse perspectives over exhaustive checklists.
Skills
- Ruby on Rails
- Python/React
- PostgreSQL
- AWS (ECS Fargate)
- GCP (Cloud Run)
- GitHub Actions
- Terraform Cloud
- CI/CD
- Observability
- Agentic coding tools
- Cloudflare
Location
- UK
- Netherlands
- Remote (Europe)
Work Type
- Remote
- Hybrid
Experience Level
- Platform Leadership
- Team Leadership
Benefits
- Core hours (10–4pm)
- Flexible working
- Work Abroad for up to 45 days a year
- 25 days holiday + your birthday + flexible bank holidays
- Option to buy more holiday
- 1 volunteering day a year
- Equity from day 1
- Enhanced family leave
- Workplace nursery scheme
- Flexible training framework
- Irresistible product discounts
About the Company
- Europe's largest direct-to-consumer flower and gifting business: home to Bloom & Wild, bloomon and Bergamotte.
- Our 65+ person Tech team builds the software that powers our e-commerce, production and fulfilment: five cross-functional Product Engineering squads, backed by Developer Experience, Domain Engineering, Data and IT.