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About the Role

The incumbent is responsible for analyzing need, designing, developing, delivering, and monitoring training programs with their business line or training topic throughout the club foodprint. Contributes to the development of the club's training evaluation strategy and is responsible for implementation of the strategy within assigned business line and reporting of all aspects of training occurrences. Responsible for assisting with onboarding and mentoring and development of other Trainers as team members.

Responsibilities

Designs, develops, and facilitates training programs emphasizing technical and sales skills, applications, vendor and product information, AAA quality standards and Five Diamond Member experience culture.
Delivers training utilizing a variety of training techniques.
Ensures trainees comprehend the complexity and depth of related information.
Responsible for imparting and ensuring knowledge transfer of critical safety decisions related to real time work conditions.
Facilitates training programs in a variety of settings including formal classroom settings, various locations, regional training centers, distance learning and one-on-one training sessions.
Works with the higher levels in position and Manager to conduct training needs analysis and ensure appropriate training is provided, learning occurs and is evaluated.
Makes recommendations to improve the effectiveness of training programs.
Conducts individual and/or group training including sales, service, product and procedures training, utilizing adult learning techniques.
Develops and utilizes pre and post training assessments to ensure that training achieves desired results.
Builds professional relationships with AAA partners and vendors.
Maintains high level of topical expertise and knowledge of all product offerings, industry trends, department policies and procedures.
Participates in department meetings to communicate proactively the status of training initiatives, ideas, and concepts and to gather feedback from the management staff.
Provides constructive coaching throughout training and nesting to help learners refine and enhance their technical and professional skills toward established standards.
Assists with researches of cultural and technological fit for e-learning, distance learning, and web-based systems as needed.
Develops and adjusts training programs geared toward the depth of knowledge required by the trainees’ position and prior skills.
Supports the establishment of a safety culture by incorporating safe working practices and OSHA requirements in all training programs.
Remains knowledgeable of industry trends by attending related seminars and courses, and maintaining industry certifications and performing road service calls in live conditions for members.
Represents the department and organization at club, community and industry functions.
Mentors and acquaints new team members with all club approved curriculum and recommended design and delivery methods.
Serves as point of reference for new peer trainers by providing direct observation and feedback to peer and above.
Serves as feedback channel for new products/services and pilots with affected learner environment and member service.
Assists the operations during events, high call volume, and weather related storms.
Works with monitoring/quality assurance team and operations leaders to identify performance gaps and opportunities and recommends learning solutions to line management.

Requirements

Bachelor's Degree preferred or 6-8 years of additional relevant experience required
3+ years Hands on technical automotive repair experience
ASE certification in electrical systems
Towing experience preferred
3+ years Facilitating/presenting materials in a classroom preferred
Current ASE (A1, A4, A5, A6) and Wreckmaster Certification Level 4/5 within 1 Year
Must be able to operate tow vehicles
Successfully pass a Driver’s License Check
DOT Physical within 180 Days

Skills

Technical automotive repair
Electrical systems
Towing
Facilitating/presenting materials
ASE certification
Wreckmaster Certification
Adult learning techniques
Training needs analysis
Training evaluation strategy
Coaching
E-learning
Distance learning
Web-based systems
Safety culture
OSHA requirements
Industry trends
Product knowledge
Department policies and procedures
Sales skills
Service skills
Product knowledge
Procedures training

Location

NY Manhattan Fleet - New York, NY

Work Type

Full Time

Experience Level

3+ years Hands on technical automotive repair experience
3+ years Facilitating/presenting materials in a classroom

Education Level

Bachelor's Degree preferred
ASE certification
Wreckmaster Certification

Salary/Compensations

$82000.00 - $104000.00

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in Wellness Incentives
Up to $6k in tuition reimbursement

About the Company

With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.
We’ve been named as a Top Employer for the last 7 years.
At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust.
Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.
We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

Equal Opportunity

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement.
We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.
We thrive when our team members bring their whole selves to work.