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About the Role
As a Clinical Engineer Associate, you will translate customer business needs into agentic solutions, owning the full technical lifecycle from deployment to customer success. You will build custom workflows, debug production issues, and serve as a trusted technical partner to clinical and operational teams.
Responsibilities
- Design and build custom workflows that fit how care is delivered, working directly with clinical and operational stakeholders.
- Act as the escalation point for complex agentic issues, diagnosing problems, coordinating with engineering, and communicating with the customer.
- Lead demos, technical discussions, and solution architecture for clinical AI workflows.
- Define success metrics for deployed workflows and build evaluations to prove them.
- Visit client sites to understand the teams being supported.
- Manage trade-offs between building, customizing, or rolling out existing knowledge flows.
- Conduct safety audits and recommend refinements for continuous evaluation.
Requirements
- 3+ years in an implementation engineering or customer-facing technical role, ideally in SaaS, healthtech, or enterprise software.
- Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
- Ability to explain complex integration failures to both technical and non-technical stakeholders.
- Experience working embedded with enterprise customers or health systems is a strong plus.
Skills
- SaaS
- Healthtech
- Enterprise software
- Technical communication
- Problem-solving
- Solution architecture
- Workflow design
- Debugging
Location
- New York
- San Francisco
Work Type
- In-office
Experience Level
- 3+ years
Benefits
- Significant shares (equity) in the company
- Healthcare, Dental and Vision benefit options
- 401k with 3% match
- $100/month Healthy Heidi's budget
- $700/year learning and development budget
- $500 home office setup budget
- Recharge Days after major pushes
About the Company
- Healthcare needs a better rhythm: one that keeps care continuous and deeply human.
- Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
- We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
- In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries.
- Today, more than two million patient visits each week are powered by Heidi worldwide.
- Backed by significant venture funding, we're growing rapidly across the US, UK, Canada, and Europe, partnering with leading health systems and thousands of clinicians globally.
- We build for healthcare's next decade, not next quarter.
- We set outrageous targets, lead healthcare forward, and follow the evidence, even when it's uncomfortable.
- Everyone here carries the company.
- We raise the bar on hiring and excellence, own the outcome end-to-end, and focus on what matters over process.
- The more we do, the more we learn.
- We ship atoms daily, learn from every release, and stay precise at pace.
- The best clinicians teach. So do we.
- We live in clinicians' reality, bring warmth to the work, and choose clarity, not cleverness.