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About the Role

Snap Inc. is seeking a Lead, Program Management to join its global Small and Medium Customers (SMC) organization. This foundational role will drive the SMC strategy and vision through operational excellence by defining, implementing, and managing operational structures and processes, contributing to the growth of the SMC business unit.

Responsibilities

Support the expansion of the SMC sales channel operational engine.
Develop and manage ongoing processes that support scaling SMC-wide initiatives.
Design and implement operating models that predictably deliver against strategic goals through large-scale programs.
Create roadmaps, project plans, change management plans, tasks, and reporting methodologies.
Design and implement optimized workflows and processes to enable functional teams' delivery on goals.
Identify gaps and implement scalable solutions or test new initiatives.
Partner with cross-functional teams to achieve business goals.
Support the evolution of SMC business unit operational metrics to drive process improvements and enhance operational efficiencies.
Partner with Sales Ops in defining operational solutions development, including tooling improvements, trainings, QA, and sales communications.
Standardize program-management practices across tools such as Asana, Jira, Google Workspace, dashboards, and other team systems.
Partner with program owners to launch and scale programs that improve advertiser outcomes, product adoption, treatment adoption, and sales execution.
Anticipate blockers and dependencies, resolve issues through influence, and escalate decisions with clear recommendations.
Execute complex and time-critical projects through a strategic and prioritized approach.
Use data to influence decisions.

Requirements

Consistent track record as a strong operational contributor, supporting the analysis, design, and implementation of workflows and processes.
Experience in Sales and Operational processes, outsource engagements, program execution, and scaling workflow opportunities.
Strategic and analytical problem solver and skilled operator with demonstrated ability to successfully deploy new structures and coordinate execution.
BS/BA degree or equivalent years of experience.
8+ years of experience in program management, project management, business operations, revenue operations, go-to-market strategy, growth, sales operations, or a related cross-functional discipline.
Proven operational excellence and business acumen in fast-paced, cross-functional environments.
Ability to influence stakeholders at all levels.
Strong organization, program management, analytical, problem-solving, and execution skills.
Ability to turn insights into actionable plans and drive cross-functional projects.
Effective change agent and communicator who can influence leadership, product, marketing, and team members to adopt new ways of working.
Experience managing outsourced vendor partners, sales processes, and KPI reporting.
Collaborative, hands-on team player with a passion for change, Snapchat, and creativity.
Ability to adapt to changing priorities and comfort with ambiguity.

Skills

Rapidly scaling operational design (process, tools, people, reporting)
Process mapping
Workflow design and optimization expertise
Inside Sales Operations
Business Marketing
Ad Sales
Ad tech, media, or digital industry familiarity
Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle
Facilitating multiple program teams with a wide range of functional skills
Simplifying and effectively communicating with business and technical executives, as well as external stakeholders
Self-starter with strong collaboration skills
Ability to multitask
Building agentic AI workflows for reporting, requirements synthesis, risk identification, and action tracking.

Location

Zone A (CA, WA, NYC)
Zone B
Zone C

Work Type

Office 4+ days per week

Experience Level

8+ years of experience

Education Level

BS/BA degree or equivalent years of experience

Salary/Compensations

Zone A (CA, WA, NYC): $142,000-$214,000 annually
Zone B: $135,000-$203,000 annually
Zone C: $121,000-$182,000 annually

Benefits

Paid parental leave
Comprehensive medical coverage
Emotional and mental health support programs
Compensation packages that let you share in Snap’s long-term success (RSUs)

About the Company

Snap Inc. is a technology company that believes the camera presents the greatest opportunity to improve the way people live and communicate.
Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

Equal Opportunity

Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
EOE, including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).