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About the Role

Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant to be the face of our property and the first point of contact for our guests.

Responsibilities

• Manage daily front office operations including reservations, renewals, check-outs, and check-ins.
• Review and approve front office paperwork and reports.
• Ensure guest needs are met and fulfill special guest requests.
• Conduct tours for potential guests and close sales.
• Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels.
• Maintain a clean and organized laundry area.
• Perform cleaning tasks in public areas, such as vacuuming, dusting, and sanitizing.
• Ensure cleaning supplies are stocked and distributed across the property.
• Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Follow property emergency procedures and ensure the security of the property and guests.
• Perform other duties as assigned.

Requirements

• Minimum of one year in customer service.
• Hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.
• Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Skills

• Customer service
• Hotel operations
• Computer proficiency
• Communication
• Organization
• Time management
• Problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Entry Level

Salary/Compensations

• Hourly Rate: Dependent on experience.

Benefits

• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Medical, dental, and vision benefits for full-time employees.
• Company paid time off for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees.
• Career Growth: Opportunities for advancement within the company.

About the Company

• We believe in a performance-based culture where hard work is balanced with respect for personal life.
• We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.
• Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires.
• This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”.
• We are a Drug Free workplace.

Equal Opportunity

• Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
• We comply with applicable federal, state, and local laws governing non-discrimination in employment.
• This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
• In the event of a favorable hiring decision, we participate in E-Verify.
• Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited.
• Improper interference with the ability of employees to perform their expected job duties is not tolerated.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.