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About the Role
Support the day-to-day operations of retail and delegated authority businesses by ensuring accurate processing, reconciliation, and reporting of premium and claims activity. This is a hands-on role for a proactive insurance professional who enjoys working across multiple areas of the business in a collaborative and fast-paced environment.
Responsibilities
- Support operational activities across retail and delegated authority businesses
- Process, review, and reconcile premium and claims bordereaux (BDX) received from delegated authority partners
- Investigate and resolve premiums, claims, billing, and reporting discrepancies
- Assist with monthly accruals, reconciliations, and management reporting
- Prepare and distribute operational and financial reports, including key performance indicators (KPIs)
- Support internal and external audits, operational reviews, and delegated authority oversight activities
- Collaborate with Underwriting, Claims, Finance, Brokers, and external partners to resolve issues and improve processes, building strong relationships in the process
- Adhere to internal controls, operational procedures, and risk management standards
- Contribute to process improvement initiatives and special projects
Requirements
- Bachelor's degree in business, Finance, Accounting, Insurance, or a related field
- 4-7 years of experience in insurance operations, underwriting support, claims operations, premium accounting, or a related role
- Experience working with insurance administration systems and operational processes
- Strong analytical and problem-solving skills
- Strong communication and team building skills
- Advanced Microsoft Excel skills
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities and work independently
- Experience with delegated authority business, MGAs, or third-party administrators
- Experience reviewing and reconciling premium and claims data / bordereaux
- Knowledge of commercial or specialty insurance operations
- Experience with BI and AI tools
- A collaborative, service-oriented mindset
- Strong ownership and accountability
- Adaptability and a willingness to work across multiple areas of the business
- A commitment to accuracy, continuous improvement, and operational excellence
Skills
- Analytical skills
- Problem-solving skills
- Communication skills
- Team building skills
- Microsoft Excel
- Attention to detail
- Organizational skills
- BI tools
- AI tools
Location
- Canada
Work Type
- Full-time
Experience Level
- 4-7 years
Education Level
- Bachelor's degree
Salary/Compensations
- CAD $85,000 TO $95,000
Benefits
- Medical plus dental, vision and prescription drug coverage
- Competitive retirement plan with generous matching
- Vacation plus 4 Lieu Days per year
- Up to 12 paid company holidays per year
- 2 paid days of Volunteer Time Off
- 8 Sick Days per year
- Basic Life and AD&D Insurance
- Short and Long-Term Disability
- Maternity Leave top up of up to 18 weeks
- Parental leave top up of 6 weeks
- Tuition Reimbursement
About the Company
- Company culture rooted in collaboration, expertise and innovation, aiming to promote progress and inspire clients, employees, investors and communities to achieve their greatest potential.
- Arch Insurance Canada Ltd.