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About the Role
As a Systems Technician at Moneris, you will bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations team, focusing on installing, testing, troubleshooting, repairing, and replacing electronic devices at merchant sites in your assigned region. This role offers an opportunity to join a reputable organization with a great culture that prioritizes employee work-life balance.
Responsibilities
- Install, troubleshoot, and service a wide range of electronic equipment and peripherals, including computers, printers, networks, cash registers, points-of-sale systems, and security cameras.
- Perform cabling installations and software updates as required.
- Analyze problems, recommend corrective actions, and ensure merchant satisfaction with issue resolution.
- Install computers, printers, cash registers, and points-of-sale systems, and upgrade software.
- Develop and maintain strong relationships with merchants by demonstrating professionalism.
- Maintain tools, equipment, materials, company vehicle, and the general working environment.
- Collaborate with team members to resolve merchant issues and share technical knowledge and field experience.
- Safely perform work involving ladders, elevated equipment, or working at heights in accordance with training and safety requirements.
Requirements
- Ability to use ladders and perform elevated work where required.
- Commitment to following all health, safety, and security procedures.
- Ability to lift, carry, and transport technical equipment and tools.
- Good organizational and time-management skills.
- Ability to work independently and manage multiple priorities while traveling between merchant locations.
- Ability to work in confined spaces and handle small tools and equipment.
- A valid provincial driver's license.
- Minimum 2 years of experience in a technical, client-facing role.
- Experience testing and solving issues related to computing, network, or point-of-sale terminals (POS).
- Knowledge of computers, general networking concepts, internet usage, and Microsoft Office (Word, Excel).
- Ability to remain efficient and calm when dealing with situations ranging from routine to emergency.
- Flexibility for rotating schedules, including evenings, weekends, and statutory holidays.
- Availability to work overnight shifts on installation projects.
Skills
- Technical expertise
- Customer-focused approach
- Troubleshooting
- Repairing electronic devices
- Cabling installations
- Software updates
- Problem analysis
- Relationship building
- Organizational skills
- Time-management skills
- Independent work
- Priority management
- Working in confined spaces
- Handling small tools
- Computer knowledge
- General networking concepts
- Internet usage
- Microsoft Office (Word, Excel)
Location
- Toronto
- Onsite at merchant locations
Work Type
- Onsite
Experience Level
- Minimum 2 years’ experience as a technical, client-facing role
Education Level
- Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
Salary/Compensations
- $44,000 - $60,000
Benefits
- Comprehensive Total Rewards Program
- Bonuses
- Flexible benefits plans starting from Day 1
- RRSP matching
- Defined contribution pension plan
- Learning & development programs
- Unlimited free access to LinkedIn Learning
- Coursera
- Educational Assistance Program
- Employee Assistance Program for you and your family
- Monthly wellness events
- Supportive workplace culture
- Company-wide paid year-end closure
- Personal time off (including religious, personal, and volunteer days)
- Company vehicle
- Cell phone
- Laptop
- Industry-specific tools provided
- Technical support 24/7 dedicated to Technicians
About the Company
- Moneris is a reputable organization with a great culture that focuses on maintaining employees' work-life balance.
Equal Opportunity
- We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.
- We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.