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About the Role
The Community Outreach Relations Officer plays a pivotal role in strengthening Dixon Hall’s reputation and relationships within the communities we serve. This position will support Dixon Hall’s Housing, Shelter, and Property Management teams by ensuring consistent messaging, timely information sharing, and positive engagement with residents, tenants, and neighbours.
Responsibilities
- Develop and implement communication plans for winter respite and surge capacity centres, shelters, and housing sites.
- Coordinate and distribute resident and tenant communications including notices, updates, and newsletters.
- Draft clear, empathetic, and accessible messages to inform community members of operational updates, construction activities, or service changes.
- Support the creation of signage, FAQs, and information packages for housing and shelter programs.
- Work with site managers to identify emerging issues and provide communication solutions that promote transparency and community trust.
- Act as a key point of contact for community engagement around shelter and housing sites.
- Build and maintain strong relationships with local residents, community organizations, and stakeholder groups.
- Monitor public sentiment and media activity related to shelter and housing operations and provide regular updates.
- Support rapid response communications and contribute to issues management strategies.
- Highlight positive stories of client progress, community partnerships, and impact within the housing and shelter network.
- Create content for internal and external platforms, including newsletters, the Dixon Hall website, and social media.
- Ensure all communications align with Dixon Hall’s brand voice, values, and commitment to dignity and inclusion.
- Work collaboratively with the Housing, Shelter, and Property Management teams to ensure alignment between operational priorities and communications efforts.
- Work closely with the Marketing and Communications department to ensure agency-wide brand guidelines are applied consistently.
- Supervise and mentor the Community Engagement and Outreach Assistant, providing guidance and oversight on community projects and events.
- Participate in cross-departmental meetings and contribute to organizational communication planning.
- Perform other duties as required.
Requirements
- Post-secondary degree or diploma in Communications, Public Relations, Community Development, or a related field.
- 2–4 years of experience in community relations, public communications, or stakeholder engagement, preferably in the non-profit or housing sector.
- Demonstrated experience in issues management and community engagement.
- Strong interpersonal skills and cultural competency in working with diverse communities.
- Ability to work collaboratively across departments and manage multiple priorities in a fast-paced environment.
- Knowledge of the housing, shelter, or social services sector is a strong asset.
- Must be qualified to work in Canada legally.
- Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result.
- Must have up-to-date vaccinations against COVID-19 with a vaccine approved for use in Canada.
Skills
- Community engagement
- Issues management
- Storytelling
- Public relations
- Communications
- Stakeholder engagement
- Content creation
- Brand voice alignment
- Collaboration
- Mentorship
Location
- Onsite
Work Type
- Full-time
- Long Term Contract
Experience Level
- 2-4 years
Education Level
- Post-secondary degree or diploma
Salary/Compensations
- Up to $60,000 annually
About the Company
- Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
Equal Opportunity
- Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.
- If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.