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About the Role

The Community Outreach Engagement Supervisor is responsible for providing supervisory support for the operational requirements of their assigned portfolio, reporting to the Senior Manager, Shelter Services.

Responsibilities

Support in planning, coordinating, directing and monitoring the effectiveness of all operational activities of the assigned portfolio.
Support and participate in projects in area of responsibility and provide status reports to direct manager.
Establish and maintain effective working relationships with city councilors, local community leaders, organizations, groups, residents and other community members.
Participate in funder initiated and local community planning initiatives related to Housing Services issues, and work closely with the Housing team to ensure congruence between programs/services and community.
Assist with on-call duties on a rotational basis.
Support managing property management issues.
Undertake other tasks and responsibilities as assigned.
Consistently apply the terms of the collective agreement within the department.
Apply and ensure that all employees within the assigned area of supervision understand WSIB claim process and importance of return to work measures to avoid lost time claims.
Operate in an effective, efficient and client focused manner to achieve the best outcomes for clients.
Participate in the effective and efficient procurement and supply control procedures in assigned portfolio.
Participate in managing the payroll responsibilities for assigned portfolios.
Act in a leadership capacity in the development of community partnerships with other service providers and other community agencies to address issues of service delivery and policy development.
Act as a community resource for conflict resolution, mediation, facilitation, building consensus through the development of systems that can be replicated.
Seek opportunities to be involved in and contribute to Shelter and Housing Networks in the Community and the City of Toronto.

Requirements

BSW or Social Services Community College Diploma, or related degree/diploma, or equivalent related work experience.
3 years or more experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing.
3 or more years of supervisory experience in a Unionized environment.
Excellent supervisory and leadership abilities in the areas of human resources, finance, labour relations.
Demonstrated crisis intervention, de-escalation, counseling, conflict resolution, and advocacy skills.
Excellent customer service, organizational, and interpersonal skills.
Strong written and verbal English language communication skills.
Effective at building good interpersonal relationships; ability to be flexible and patient when interacting with clients, peers, and volunteers.
Knowledge of the political, structural, and sociological reasons for homelessness and poverty in the City of Toronto.
Experience working with all levels of professionals in community agencies and government offices.
Ability to collaborate with individuals, client groups, agencies, and other organizations.
Ability to work independently and as part of a team.
Satisfactory Vulnerable Sector Police Records Check.
Qualified to work in Canada legally for the employer.
Emergency First Aid/CPR certification preferred.

Skills

Human resources
Finance
Labour relations
Crisis intervention
De-escalation
Counseling
Conflict resolution
Advocacy
Customer service
Organizational skills
Interpersonal skills
Written communication
Verbal communication
Building interpersonal relationships
Flexibility
Patience
Collaboration
Independent work
Teamwork
First Aid
CPR

Location

City of Toronto

Work Type

Full-time
Long Term Contract
Monday - Friday from 9:00 am- 5:00 pm

Experience Level

3 years or more experience working with people experiencing homelessness or who have challenges in obtaining and maintaining housing
3 or more years of supervisory experience in a Unionized environment

Education Level

BSW or Social Services Community College Diploma, or related degree/diploma, or equivalent related work experience

Salary/Compensations

Up to $65,000 annually

About the Company

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency.
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.