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About the Role

The Manager, Winter Programs is responsible for ensuring the delivery of programs and services intended to build community, enhance housing stability and quality of life for clients. This role involves oversight of operational requirements, collaboration with other departments, and enhancing current services to a new level.

Responsibilities

Develop and implement strategic initiatives that build community.
Develop and manage partnerships that provide opportunities for tenants.
Ensure qualified applicants are recruited and hired, and staff vacancies are filled promptly in collaboration with the People and Culture department.
Administer the collective agreement.
Participate in planning and evaluating provided services and data collection.
Continue to improve professional knowledge, recognizing trends and issues with tenants.
Operate effectively under pressure and work outside regular office hours when needed.
Manage the Shelter and Respite Services Team to deliver quality services.
Ensure Team compliance with all relevant legislation, Company policy, and Procedures.
Manage the Shelter and Respite Services budget and expenditures.
Ensure effective performance against key performance indicators and targets.
Provide timely and accurate internal and external reporting, including compliance and funder reporting.
Develop and support the implementation of all application, tenancy, and community development policies, procedures, and strategies.
Provide leadership in situations affecting the tenant or neighbouring community, coordinating response and communicating with relevant parties.
Manage complaints and appeals in line with agreed policy.
Ensure record keeping and administrative systems are effectively maintained.
Ensure effective management and supervision of all staff at the assigned program site.
Ensure staff adhere to the organization’s Customer Service principles and Code of Conduct.
Implement ‘work smarter’ strategies to improve practice and deliver management efficiencies.
Participate as a member of the management team to ensure consistent and effective approaches.
Manage and support change in implementing Dixon Hall’s Shelters and housing agenda.
Develop and implement partnerships with support agencies.
Liaise and develop initiatives with other stakeholders and partners.
Participate in Dixon Hall’s Performance Development Program.
Support staff to undertake training and professional development to improve service delivery, in cooperation with the HR team.
Identify and raise concerns about unethical behavior or action by staff contrary to Agency policies or procedures.
Participate in internal or external meetings as requested by the CEO.
Assist with developing job descriptions, work plans, and conducting recruitment processes for the Shelter and Respite Services Team, in collaboration with the Human Resources department.
Carry out any other management or service development activities as required by the CEO or Board of Directors.
Directly supervise the staff assigned to the program site location.
Ensure qualified job applicants are selected and vacancies are filled promptly, under direction from the Human Resources team.
Review and approve bi-weekly timesheets, all overtime, and requests for sick time and vacation time.
Participate in progressive disciplinary processes.
Work collectively with the Management Team to identify project’s community development goals, objectives, methods, and resources.
Identify trends and gaps in service.
Chair or participate in committees and/or activities relating to the project as required.
Ensure Health & Safety standards are met and maintained.
Approve all program expenditures within signing authority.
Ensure reports are completed and files are maintained in accordance with funder requirements and project standards.
Maintain relevant data and statistics on the programs.
Perform other duties as assigned.

Requirements

Post-secondary degree in social sciences or equivalent combination of education and experience.
5 years’ minimum experience in social services, preferably with people who have difficulty maintaining a stable tenancy.
Broad knowledge of Shelters, Respites, and Warming Centres, Social Housing services to people who are homeless, the social services system in Toronto, and relevant legislation.
Demonstrated experience in staff management and development.
Strong verbal and written English language communication skills.
Demonstrated leadership qualities and ability to achieve results and desired outcomes.
Experience implementing service change and reform.
Strong organizational and administrative ability.
Proficient in a variety of computer applications.
Strong decision making and problem-solving ability.
Demonstrated capacity to operate under pressure.
Experience with community-based resources, quality improvement, and evaluation.
Demonstrated ability to engage and work collaboratively with stakeholders and personnel from diverse sectors, multiple program areas, and cultures.
Excellent computer skills including a working knowledge of evaluation and research software (e.g., MS Office applications).
Ability to develop and maintain effective working relationships with government, community organizations, and major stakeholders.
Ability to develop and maintain excellent relations with community organizations and networks.
Strong ability to exchange knowledge.
Superior organizational, analytical, problem-solving abilities.
Ability to manage multiple projects and deadlines, prioritize, and take initiative.
Self-directed and independent.
Proven experience in working effectively as an inter-disciplinary team member and in collaboration with other community professionals.
Must be qualified to work in Canada legally.
Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result.

Skills

Staff management and development
Verbal and written English communication
Leadership
Achieving results and desired outcomes
Implementing service change and reform
Organizational ability
Administrative ability
Computer proficiency
Decision making
Problem-solving
Operating under pressure
Community-based resources
Quality improvement
Evaluation
Stakeholder engagement
Collaboration
Working with diverse sectors, program areas, and cultures
MS Office applications
Developing and maintaining effective working relationships
Developing and maintaining excellent relations with community organizations and networks
Exchanging knowledge
Managing multiple projects and deadlines
Prioritization
Initiative
Self-direction
Independent work
Inter-disciplinary teamwork
Collaboration with community professionals

Location

Toronto

Work Type

Full-time
Long Term Contract

Experience Level

5 years minimum experience in social services

Education Level

Post-secondary degree in social sciences or equivalent combination of education and experience

Salary/Compensations

Up to $80,000 annually

Benefits

If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

About the Company

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency.
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.