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About the Role
The Temporary Troop Support Specialist supports new troop development by providing onboarding, guidance, and mentorship to new troops and co-leaders during their first year. This role ensures leaders and troops have the necessary tools, training, and connections to deliver a high-quality Girl Scout experience. The specialist also maintains accurate volunteer and membership data using Salesforce and Looker to provide targeted support.
Responsibilities
- Oversees all new leader and new troop onboarding processes.
- Ensures completion of all required training for new leaders.
- Facilitates introductions between new leaders and the appropriate Service Unit.
- Reviews troop rules, guidelines, and expectations with leaders.
- Collaborates on the planning and delivery of New Leader Welcome Meetings.
- Provides ongoing, proactive support to first-year troops throughout all nine counties.
- Reinforces co-leader engagement with the Volunteer Toolkit and other volunteer resources.
- Encourages participation in Council training opportunities, Fall Product Program, Spring Cookie Program, summer programs, and camp experiences.
- Proactively reaches out to troops that lack sufficient leadership coverage and works to address gaps.
- Assists leaders with securing meeting locations and completes building use forms.
- Coordinates Certificates of Insurance for meeting locations, including annual renewals.
- Attends troop parent meetings when needed and coordinates with other team members for continuous support.
- Provides direct, in-person assistance to volunteers, youth members, and parents.
- Accurately enters, modifies, and updates troop, member, and volunteer accounts in Salesforce.
- Monitors volunteer eligibility and onboarding status, including required training and membership.
- Applies Looker reports to identify gaps, track progress toward goals, and decide the next best action.
- Partners with Customer Care, Data Analytics, and Placement teams to resolve data discrepancies and report system issues.
- Collaborates with Placement Specialists and CES team members to ensure best practices for new troop support are implemented consistently.
- Provides consistent, positive mentorship to team members across the department.
- Supports council-wide, regional, and functional initiatives as assigned.
- Manages responsibilities related to the Girl Scout Experience Box.
- Performs other duties as assigned in support of Council goals and priorities.
Requirements
- Strong interpersonal and customer service skills, particularly by phone and email.
- Highly organized and task-oriented with strong follow-through.
- Self-motivated with the ability to manage responsibilities independently.
- Ability to confidently communicate the Girl Scout mission and value proposition.
- Proficient with Microsoft Office (Word, Excel, Outlook) and CRM systems such as Salesforce.
- Ability to learn and effectively use Salesforce and related tools.
- Passion for the Girl Scout mission and commitment to GSWNY Operational Core Values.
- Must have reliable access to a vehicle.
- Active annual Girl Scout membership required within 30 days of employment.
Skills
- Salesforce
- Looker
- Microsoft Office (Word, Excel, Outlook)
- CRM systems
Location
- On-site
Work Type
- Temporary
- Full-time
- Evening work
- Weekend work
Experience Level
- Some prior experience with Salesforce or similar CRM platform is preferred.
- Experience in recruitment, sales, customer engagement, or lead conversion preferred.
About the Company
- Girl Scouts of Western New York celebrates diversity in all forms and is committed to creating an inclusive, collaborative, and supportive workplace.
- Since our founding over 100 years ago, Girl Scouts of Western New York has been, and will continue to be, an organization rooted in gender equity and advocacy to make the world a better place.
- GSWNY is committed to diversity, equity, inclusion, racial justice and belonging, and strives to create and nurture inclusive experiences where all people throughout our community are confident they belong.
Equal Opportunity
- Employment decisions are based on qualifications, merit, performance, and organizational needs.
- GSWNY is an equal opportunity employer and does not discriminate based on race, religious creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity or expression, age, sexual orientation, military or veteran status, or any other status protected by applicable law.