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About the Role

The Application Reliability Engineer plays a critical role in driving platform and partner reliability within the Application Reliability team, directly influencing how quickly and accurately issues are detected, triaged, and resolved across TripleLift's Exchange. This position involves owning investigations end-to-end, partnering with Account Management, Engineering, and Product teams for technical deep-dives, validating integrations, and strengthening runbooks and tooling to maintain AdTech stack reliability. It offers an opportunity to build expertise in the programmatic ecosystem, take ownership of technical problems, and grow into broader solutions leadership.

Responsibilities

Own Level 2 (L2) tickets end-to-end, including discrepancy investigations, integration validations, and service requests.
Participate in the team's on-call rotation.
Update and improve runbooks based on recurring issues to strengthen team processes and reduce repeat escalations.
Support Account Managers, Customer Success Managers, and external partners with data-backed responses, explaining discrepancies, pacing issues, and integration behavior to non-technical stakeholders.
Apply working knowledge of programmatic workflows, OpenRTB, header bidding, and server-to-server (S2S) integrations to troubleshoot issues across TripleLift's Exchange, Creative Platform, and reporting layers.
Collaborate with Engineering, Product, and client-facing teams to resolve issues and support overall team efficiency.
Communicate structured updates across squads, and write clear incident notes, runbooks, and validation summaries.
Propose and help build targeted automations and workflow improvements (monitoring tweaks, ticket templates, validation scripts) that reduce repetitive, manual work.
Own integration validation for new partners and products, troubleshoot discrepancies during UAT, and partner with Integrations and Engineering teams to unblock launches.
Use SQL and log analytics/APM tooling to debug DSP/SSP and tag/pixel workflows, and validate REST and OpenRTB API payloads.
Contribute small fixes, configuration changes, and tooling pull requests.
Collaborate with Engineering on bug triage and validation.
Identify root causes for common issues (mismatched macros, tag misfires, reporting lags, basic integration breaks) using structured debugging methods.

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Minimum 5 years of experience in a solutions, technical support, or operations role, ideally within AdTech or a related industry.
Strong SQL skills (joins, window functions).
Experience with log analytics/APM tooling (e.g., Grafana, Kibana, Datadog).
Working knowledge of programmatic advertising concepts (OpenRTB, header bidding, DSP/SSP, S2S integrations) and core AdTech metrics (fill rate, bid rate, win rate, render rate, discrepancies).
Experience validating REST APIs and troubleshooting tag/pixel implementations.
Ability to read code and write small scripts or queries to support analysis and debugging.
Excellent written and verbal communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
Comfort participating in an on-call rotation and managing time-sensitive, partner-facing issues.

Skills

SQL
Log analytics/APM tooling
Grafana
Kibana
Datadog
Programmatic advertising concepts
OpenRTB
Header bidding
DSP/SSP
S2S integrations
REST APIs
Tag/pixel implementations
Scripting
Debugging

Experience Level

Minimum 5 years of experience

Education Level

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Salary/Compensations

$100,000—$130,000 USD

Benefits

Medical, Dental & Vision Plans
Flexible PTO
401k w/ employer match

About the Company

TripleLift is an advertising platform focused on elevating digital advertising through creative, quality publishers, actionable data, and smart targeting.
Through over 1 trillion monthly ad transactions, TripleLift helps publishers and platforms monetize their businesses.
Their technology is used by leading brands to find audiences across online video, connected television, display, and native ads.
Brand and enterprise customers choose TripleLift for innovative solutions, premium formats, and expert support.
As part of the Vista Equity Partners portfolio, TripleLift is NMSDC certified, qualifies for diverse spending goals, and is committed to economic inclusion.
TripleLift is a team of positive, collaborative, and compassionate individuals who are dedicated to continuous innovation.
TripleLift is committed to building a culture where people feel connected, supported, and empowered, fostering curiosity, shared values, and meaningful connections.

Equal Opportunity

TripleLift is committed to ensuring the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop.