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About the Role
We are looking for a passionate Host/Hostess to join the Big Mamma Floor team, responsible for greeting and seating guests, managing bookings, and ensuring a memorable guest experience.
Responsibilities
- Greet and seat guests, allocate tables and accommodate walk-ins
- Master our bookings system and ensure every enquiry is managed efficiently
- Solve problems proactively when bookings or service don’t go as planned
- Maintain cleanliness, organisation and health & safety standards across the floor
- Support your colleagues during service with a positive, friendly attitude
- Create memorable moments for guests with a warm, professional approach
Requirements
- Big smile and passion for Italian food
- High energy, proactive attitude and team spirit
- Excellent customer service and communication skills
- Knowledge of online booking systems (SevenRooms is a bonus)
- Previous experience as a Host/Hostess in a busy restaurant
- Flexible availability, including evenings and weekends
Skills
- Customer service
- Communication
- Booking systems
Location
- London
Work Type
- Permanent
- Full-time
Experience Level
- Previous experience as a Host/Hostess in a busy restaurant
Salary/Compensations
- £15.71/hour total package (base pay + tronc)
Benefits
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
About the Company
- Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with a dream of changing people's lives with pizza.
- In the UK & Ireland, the company operates 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.
- The company is opening EDMONDO in Bank, London, inspired by 1930s Milanese glamour, featuring towering XL focaccia, fresh pasta, langoustine risotto and the biggest steak selection the group has ever done.
Equal Opportunity
- Big Mamma Ltd is an equal opportunity employer.
- We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.