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About the Role

The Tunnel to Towers Foundation is seeking an experienced Intake Coordinator to assist in all matters related to our Homeless Veteran Program. The Intake Coordinator will oversee the integrity and quality of internal program database systems, entry of progress notes, housing stability plans, and intake review for all client entries. The Intake Coordinator will also complete reports and is responsible for assessing trends.

Responsibilities

Facilitate the implementation and ongoing oversight of the database software system to ensure client data collection and support case management.
Assist in the implementation of data software integration and quality procedures, providing feedback to staff regarding improving data quality.
Assist in the client intake process, including document verification.
Complete weekly updates on Veteran status and audit case records.
Ensure all client information and assessment data are maintained and updated for program reporting.
Compile, format, and submit information regarding program outcomes, clients referred, enrolled, and ineligible clients.
Provide program support in conjunction with the IT department to troubleshoot software.
Assist with onboarding new employees by organizing and distributing training material, explaining eligibility, demonstrating pre-screening, and reviewing intake paperwork.
Assist Administrative Coordinator and Director of Social Services with administrative duties such as screening calls, managing calendars, scheduling meetings, and event arrangements.
Research and track local and national social services resources available for Veterans nationwide, including Veteran Affairs (VA) point of contacts.
Assist with other duties as assigned by the Director, National Case Management Network.

Requirements

High school Diploma or Equivalency required.
1-2 years of administrative experience and Data entry/analyzing experience required.
Excellent computer literacy including Microsoft Office & Google Suite.
Strong organizational and interpersonal skills.
Excellent written and oral communication and interpersonal relationship skills.
Demonstrated ability to achieve high performance goals and meet deadlines.
Ability to work independently in a fast-paced environment and multi-task efficiently.
Must be detailed oriented and organized.
Must be a team player and able to work in a collaborative environment.
Pre-employment screening, including a background check, is required.

Skills

Microsoft Office
Google Suite
Data entry
Data analyzing
Administrative experience
Organizational skills
Interpersonal skills
Written communication
Oral communication
Attention to detail

Experience Level

1-2 years of administrative experience
1-2 years of Data entry/analyzing experience

Education Level

High school Diploma or Equivalency
Bachelor’s degree in social services preferred

About the Company

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001.
We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.
The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veteran population.