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About the Role
BPIC Network is seeking a commercially driven Relationship Manager to enhance client interactions, drive new business growth, and ensure a superior member experience. This role involves integrating client service, strategic marketing, business development, and event/membership program management.
Responsibilities
- Cultivate and sustain robust, trust-based partnerships with current clients, members, and strategic partners.
- Serve as the central contact point, ensuring all inquiries are addressed with promptness and professionalism.
- Resolve issues and complaints through empathetic listening, sound judgment, and a focus on practical solutions.
- Maintain precise client databases, monitor interaction histories, and pinpoint strategies to enhance satisfaction and retention rates.
- Oversee the complete membership lifecycle, from initial onboarding through active engagement and contract renewal.
- Execute timely renewal notifications, follow-up sequences, and targeted retention initiatives.
- Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.
- Clearly articulate the value proposition of BPIC Network's certification and membership offerings to all stakeholders.
- Generate and nurture a robust pipeline of potential clients, new members, and strategic alliances.
- Conduct research on target entities, identify key decision-makers, and devise customized outreach strategies.
- Lead initial discovery meetings, effectively communicate BPIC Network's value, and convert prospects into long-term partners.
- Collaborate with leadership on proposals, partnership structures, and commercial negotiations to achieve growth objectives.
- Orchestrate member events, roundtables, networking gatherings, and client meetings from conceptualization through post-event follow-up.
- Coordinate logistics including invitations, registrations, speaker management, venue selection, supplier engagement, and attendee communication.
- Represent the organization professionally at all events and facilitate valuable networking introductions.
- Collect attendee feedback and assess event metrics, engagement levels, and commercial impact.
- Design compelling communications for clients and members across email, newsletters, social platforms, and other channels.
- Partner with internal teams and external allies to highlight events, membership advantages, certification achievements, and success stories.
- Produce or oversee clear marketing materials that drive engagement, lead generation, and member retention.
- Analyze campaign performance and engagement data to refine and improve future marketing activities.
Requirements
- Demonstrated track record in client relations, account management, membership services, partnership development, or business growth.
- Solid background in marketing, client engagement strategies, and relationship cultivation.
- Proven ability to secure new opportunities and maintain high retention rates for clients or members.
- Experience in organizing professional events and managing diverse stakeholder groups.
- Proficiency in handling inquiries, resolving complaints, and navigating sensitive conversations while preserving long-term relationships.
- Superior written and verbal communication, presentation, negotiation, and organizational capabilities.
- Strong commercial acumen, initiative, and the capacity to prioritize tasks independently.
- Competency in Microsoft Office Suite and familiarity with CRM or membership management systems.
- Familiarity with the construction industry or the broader built-environment sector.
- Prior experience within professional networks, membership organizations, or accreditation and certification frameworks.
- Proficiency with email marketing platforms, social media tools, and content creation software.
- A genuine passion for diversity, inclusion, and the advancement of positive workplace cultures.
Skills
- Client Relationship Management
- Business Development
- Event Management
- Marketing Communications
- Microsoft Office Suite
- CRM systems
- Membership management systems
- Email marketing platforms
- Social media tools
- Content creation software
About the Company
- BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors.