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About the Role
Provide general IT/user support on all installed Houlihan Lokey applications, operating systems, and hardware, both in person over the phone and remotely. Primary duties will focus on general IT support and will be located in the San Francisco office, servicing all Houlihan Lokey locations, particularly in SF.
Responsibilities
- Provide best in class IT support service to all Houlihan Lokey Colleagues with a key focus for the local support of the SF office.
- Troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely.
- Assist with configuring and administering Windows OS workstations, including peripheral devices.
- Install, configure, and support hardware, including workstations, laptops, printers, networked multi-function copiers, mobile devices, and other computer and network peripherals.
- Support the use of Audio Visual (AV) equipment in the SF office, liaising with both end users and clients.
- Manage local hardware inventory.
- Provide support to remote users on connectivity issues arising from the use of AVD or VPN over wireless and wired high-speed Internet access.
- Carry out basic Windows Active Directory (AD) network administration, including administering user passwords, group management, account lockouts, and computer naming.
- Provide local hands-on assistance with user moves, including relocating computers, laptops, monitors, phones & headset devices.
- Periodically travel to a remote office to assist with support, office expansion or relocation projects.
- Participate in regular staff meetings with other IT personnel and communicate any issues that concern other department members.
- Perform other duties as may be required.
Requirements
- At least 6 months of IT experience, with 1 year or more preferred.
- Thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
- Ability to carry out duties with a minimum of direction and supervision.
- Ability to perform each essential task satisfactorily.
- Strong communications skills.
- Understanding how to talk to different people within the organization, and communicate clearly and effectively is critical.
- Stakeholder Management experience.
- Previous work experience in a financial institution environment is highly desirable.
- Strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
- Ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.
Skills
- Windows OS
- Microsoft Office Suite
- Microsoft Exchange (O365)
- MS Teams
- VPN
- Adobe products
- Financial information software
- Special non-standard applications
- Custom applications explicitly created for Houlihan Lokey
- Hardware installation
- Software installation
- Problem resolution
- Active Directory (AD)
- User password administration
- Group management
- Account lockouts
- Computer naming
- AV equipment support
- Connectivity troubleshooting
- Netskope
Location
- San Francisco
Work Type
- Onsite
Experience Level
- 6 months to 1 year+
Salary/Compensations
- $55,000 - $70,000
Benefits
- Competitive benefits package
About the Company
- Houlihan Lokey, Inc. (NYSE:HLI) is a leading global investment bank recognized for delivering independent strategic and financial advice to corporations, financial sponsors, and governments.
- The firm provides innovative, integrated solutions across mergers and acquisitions, capital solutions, financial restructuring, and financial and valuation advisory.
- Houlihan Lokey has uniquely deep industry expertise, broad international reach, and a partnership approach rooted in trust.
- Unmatched transaction volumes provide differentiated, data-driven perspectives that help clients achieve their most critical goals.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.