Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Omnichannel Customer Service & Aftersales Assistant role.
Rezi rewrites your resume against Jimmy Choo's job description. Free.
Tailor your resume to this Omnichannel Customer Service & Aftersales Assistant role.
Rezi rewrites your resume against Jimmy Choo's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Omnichannel Customer Service & Aftersales Assistant posting at Jimmy Choo — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Omnichannel Customer Service & Aftersales Assistant posting at Jimmy Choo — free, in seconds.
About the Role
Jimmy Choo is seeking a proactive and detail-oriented Omnichannel Customer Service and Aftersales Assistant to join their Global Omnichannel Customer Service and Operations team. This role offers hands-on exposure to the full end-to-end customer journey in a luxury retail environment, with a strong focus on administration, reporting, operational coordination, and supporting day-to-day business activities. This is a support role and does not involve direct customer interaction.
Responsibilities
- Support the Omnichannel Customer Service and Online Aftersales teams in delivering best-in-class customer care across all touchpoints.
- Provide operational and administrative support for the Omnichannel team, including logistics and shipping coordination.
- Assist with performance tracking, ensuring accuracy and timely delivery of data.
- Maintain and update internal trackers, reports, process documentation, and shared team resources.
- Support regular testing of website functionality and Customer Service content.
- Gain efficient working knowledge of Jimmy Choo's omnichannel tools and systems, including the Aftersales Portal, SAP, Zendesk, Back Office, and CRM platforms.
- Develop working knowledge of Jimmy Choo products from an aftersales perspective, including materials, product care, warranty, and policies.
- Assist with shipment tracking, repair coordination, stock movements, and other operational activities.
- Conduct competitor benchmarking and share insights with the wider Omnichannel team.
- Support the creation and maintenance of training materials, process guides, and team documentation.
- Take direction from and work in close collaboration with the Omnichannel Customer Service and Aftersales Supervisor.
- Flag observations and suggestions for process improvements to your line manager.
- Work within defined processes, escalation frameworks, and quality standards.
- Coordinate and manage the dispatch of gifts to clients.
- Provide general administrative and project support as needed.
Requirements
- A strong interest in e-commerce and aftersales operations, as well as luxury retail.
- Excellent attention to detail and an analytical, solution-focused mindset.
- Comfortable working within defined structures and processes, and demonstrates sound judgement in knowing when to escalate to line manager.
- Receptive to feedback and coaching, with a genuine commitment to continuous improvement and professional development.
- Positive, proactive, and self-motivated, with a willing-to-learn attitude and the ability to manage multiple tasks and work to tight deadlines.
- Highly organised with strong administrative skills and a methodical approach to managing competing priorities.
- Comfortable liaising with internal teams and third-party partners via email, phone, and video conferencing.
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Outstanding written and verbal communication skills in English
- Fluency in another European language is a plus.
Location
- London Head Office
Work Type
- Full-Time
- Monday–Friday
- Availability to work on UK bank holidays (on a rotational basis) is required.
Salary/Compensations
- 0.00 - 0.00 GBP
About the Company
- At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.
Equal Opportunity
- The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
- In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.