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About the Role
In this role, you will partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs. You will oversee multiple departments, collaborate with team leads to set goals, review performance, and keep everyone aligned. You will lead pre-shift meetings, staff orientations, and support training for new hires. You will also help build schedules, learning paths, and mentorships for team members. Be a visible, hands-on leader on the floor, setting the tone through professionalism, communication, and teamwork. Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly. Ensure all areas are clean, organized, safe, and guest-ready. Assist with special events, promotions, league preparation, and day-to-day coordination. Monitor inventory and supplies and communicate needs to leadership. Operate POS systems, make announcements, and support lane and amusement operations as needed. Handle opening and closing duties and help ensure safety, security, and proper use of company property. Respond to incidents or injuries and complete required documentation when needed. In short: you’ll help keep the energy high, the team supported, and the experience exceptional.
Responsibilities
- Partner closely with the General Manager and Assistant General Manager to support daily operations, initiatives, and team needs
- Oversee multiple departments and collaborate with team leads to set goals, review performance, and keep everyone aligned
- Lead pre-shift meetings, staff orientations, and support training for new hires
- Help build schedules, learning paths, and mentorships for team members
- Be a visible, hands-on leader on the floor — setting the tone through professionalism, communication, and teamwork
- Support guest experience by responding to questions, resolving issues, and keeping the front of house running smoothly
- Ensure all areas are clean, organized, safe, and guest-ready
- Assist with special events, promotions, league preparation, and day-to-day coordination
- Monitor inventory and supplies and communicate needs to leadership
- Operate POS systems, make announcements, and support lane and amusement operations as needed
- Handle opening and closing duties and help ensure safety, security, and proper use of company property
- Respond to incidents or injuries and complete required documentation when needed
Requirements
- A high school diploma (Bachelor’s degree preferred)
- 4+ years of guest service experience
- 2–4 years of supervisory experience
- Comfort using Microsoft Office and basic systems
- The ability to stay calm, positive, and professional in a busy environment
- Flexible availability, including evenings, weekends, and longer shifts when needed
Skills
- Strong communication skills
- Strong organization skills
- Strong leadership skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-4 years supervisory experience
- 4+ years guest service experience
Education Level
- High school diploma
- Bachelor's degree preferred
Salary/Compensations
- Competitive salary with weekly pay
Benefits
- Comprehensive benefits package available
About the Company
- You’ll have real impact on team culture and guest experience
- Every day is different — no desk-bound routines
- You’ll work alongside a collaborative leadership team
- You’ll be part of a company that values fun, teamwork, and creating memorable moments