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About the Role
Expeditors is seeking a dedicated professional to manage the smooth and timely flow of air import shipments, ensuring operational efficiency and excellent customer service. This role involves tracking shipments, resolving exceptions, preparing documentation, and coordinating with various stakeholders in the global logistics process.
Responsibilities
- Ensure smooth and timely flow of air import shipments from arrival through final delivery, including broker turnovers and dispatch coordination.
- Track and trace air import shipments and proactively resolve operational exceptions.
- Prepare, review, and distribute import documentation to brokers, customers, and internal teams.
- Coordinate with airlines, truckers, customs brokers, and overseas offices to ensure service commitments are met.
- Provide high-quality customer service through timely communication and issue resolution.
- Maintain accurate and timely data entry within Expeditors’ operating systems.
- Ensure compliance with internal Operational Process Standards (OPS) and external regulatory requirements.
- Ensure accurate, timely, and compliant customer billing.
- Manage Billed Not Paid / Paid Not Billed (BNP) items and assist with resolution of debits and credits.
- Audit freight invoices and billing data to ensure accuracy and alignment with customer SOPs.
- Monitor and resolve EDE and accounting-related errors for the department.
- Support timely invoicing, add bills, and credit processes in accordance with district KPIs.
- Communicate proactively with internal finance teams regarding discrepancies, corrections, and root-cause solutions.
Requirements
- Experience in air import operations, global logistics, or freight forwarding.
- Strong understanding of air import process flow, billing, and documentation.
- High attention to detail with strong analytical and financial aptitude.
- Proficiency with standard office tools (e.g., Excel, Word) and operational systems.
- Strong communication skills with the ability to work across operations, finance, and customer-facing teams.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
About the Company
- Expeditors is a global logistics company headquartered in Seattle, Washington.
- As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
- Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
- We recruit, train, and retain the very best logistics and technical experts the world over.
- We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
- Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!