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About the Role
The Project Manager will lead cross-functional customer projects from order entry through delivery, coordinating activities across Sales, Engineering, Procurement, and Operations to ensure project requirements are met. This role also supports Sales Operations activities, including pipeline maintenance and order tracking.
Responsibilities
- Lead and coordinate complex customer projects involving Sales, Engineering, Procurement, and Operations.
- Serve as a primary point of contact for customers throughout assigned projects.
- Provide clear, timely, and professional customer communications regarding project status, schedules, requirements, risks, and open issues.
- Develop and maintain project schedules, milestones, action items, and deliverables.
- Establish clear ownership, timing, and priorities across functional teams.
- Monitor project progress and proactively identify schedule, quality, material, capacity, and scope risks.
- Facilitate internal and customer project meetings and communicate key decisions, open issues, and next steps.
- Ensure customer requirements, specifications, and delivery commitments are clearly communicated internally.
- Track long-lead materials, engineering deliverables, production readiness, and other critical project dependencies.
- Manage customer expectations and help resolve issues in a timely and solutions-oriented manner.
- Escalate issues promptly and help drive timely resolution.
- Provide regular project status updates to leadership and relevant stakeholders.
- Maintain accurate project documentation and ensure information remains current and accessible.
- Support continuous improvement of project management processes, tools, and reporting.
- Assist with maintaining the sales opportunity pipeline and ensuring opportunity information is accurate.
- Support order tracking and status updates for customer purchase orders that have been received.
- Perform other related duties as needed to support X-Microwave’s continued growth.
Requirements
- 3–5 years of experience in project management, program coordination, operations, manufacturing, or a related field.
- Experience managing projects involving multiple departments or functional teams.
- Experience working in a technical, engineering, manufacturing, electronics, aerospace, defense, or similar environment.
- Previous experience in a customer-facing role, with responsibility for customer communication, coordination, or relationship management.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers, leadership, and cross-functional teams.
- Strong organizational and follow-through skills, with the ability to manage multiple priorities.
- Ability to understand technical information and communicate it clearly to both technical and non-technical audiences.
- Strong attention to detail and commitment to maintaining accurate project information.
- Ability to identify potential problems early and take initiative to resolve them.
- Proficiency with Microsoft Office or comparable business software.
- Experience with ERP, CRM, project management, or opportunity-tracking systems is a plus.
- PMP certification is not required.
- Proactive, dependable, and comfortable taking ownership.
- Professional, responsive, and confident when communicating directly with customers.
- Collaborative and effective at building relationships across departments.
- Calm and solution-oriented when managing changing priorities or project challenges.
- Comfortable working in a growing company where processes continue to evolve.
- Motivated by delivering high-quality products and a positive customer experience.
- Able to balance attention to detail with the need to keep projects moving.
Skills
- Project Management
- Program Coordination
- Operations
- Manufacturing
- Customer Communication
- Relationship Management
- Written Communication
- Verbal Communication
- Organizational Skills
- Follow-through Skills
- Technical Communication
- Attention to Detail
- Problem Identification
- Problem Resolution
- Microsoft Office Proficiency
- ERP Systems
- CRM Systems
- Project Management Systems
- Opportunity Tracking Systems
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-5 years
About the Company
- X-Microwave is a growing manufacturer of RF and microwave electronics serving demanding customers across the aerospace, defense, and broader high-performance technology markets.