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About the Role
Infosys is a global leader in next-generation digital services and consulting, enabling clients in 56 countries to navigate their digital transformation. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Responsibilities
- Lead discovery sessions to unpack raw business requirements, mapping out existing workflows, pain points, user personas, and target outcomes.
- Translate complex business guidelines, regulatory constraints, and industry domain practices into logical flowcharts, agent instructions, and structured system prompts.
- Work with client SMEs to identify, collect, and validate high-quality knowledge assets required to ground the AI system's responses.
- Define key performance indicators (KPIs) and collaborate with FDEs to construct the golden test datasets and evaluation frameworks.
- Partner with customer business units to guide user testing, compile feedback loops, and assist in operational change management for seamless adoption of the Agentic System.
Requirements
- Exceptional ability to dissect complex, manual enterprise processes and redesign them for an AI-first paradigm.
- Deep understanding of LLM behaviors, prompt engineering strategies, RAG concepts, and how agentic behaviors apply to business issues.
- Strong vertical-specific knowledge (e.g., FSI, healthcare, retail, manufacturing) to ensure the AI system speaks the "language" of the customer.
- Bilingual Japanese and English is a must.
Skills
- Business Architecture & Process Mapping
- Generative AI Functional Design
- Domain Expertise
- Use Case Discovery & Shaping
- Domain Logic Codification
- Data Strategy & Grounding Curation
- Evaluation & Quality Benchmark Design
- Change Management & User Acceptance
Location
- Tokyo 23 wards
Work Type
- Onsite (5 days/week)
Benefits
- Term Life Insurance
- Referral Bonus Programs
- Year‑End Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
- Workplace Amenities: On‑site amenities include complimentary beverages.
About the Company
- Infosys is a global leader in next-generation digital services and consulting.
- We enable clients in 56 countries to navigate their digital transformation.
- With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
- We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
- We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
- Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
- Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
- Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification.
- As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
- Join Infosys and be part of a culture that’s not just promised—it’s certified.
Equal Opportunity
- All aspects of employment at Infosys are based on merit, competence and performance.
- We are committed to embracing diversity and creating an inclusive environment for all employees.
- Infosys is proud to be an equal opportunity employer.