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About the Role
As a Service Technician (m/f/d) for medium-voltage products, you will have a central influence on customer satisfaction and the promotion of technical excellence. You will be at the heart of our customer service activities, handling and resolving technical inquiries and complaints regarding our state-of-the-art medium-voltage switchgear products both on-site and remotely.
Responsibilities
- Perform fault analyses and service activities on switchgear (e.g., vacuum circuit breakers, generator circuit breakers, contactors, etc.) and air-insulated switchgear on-site and remotely, and improve our products, processes, and services through your feedback.
- Create documentation for your service assignments (assignment reports, test logs, etc.) in digital form, as well as training documentation and repair instructions.
- Conduct on-site or remote training on switchgear and systems for internal and external customers.
- Handle customer complaints at Level 2 and communicate solutions with regional partners using our Case Management Tool.
- Guide service technicians in our global network during on-site and remote disruptions.
- Escalate complex or critical issues to Level 3 in Quality Management.
Requirements
- Successfully completed technical training in electrical engineering, electronics, or a comparable field.
- Several years of professional experience in assembling, testing, commissioning, and repairing switchgear and switchgear systems.
- Ability to communicate complex technical issues and interrelationships understandably.
- Proficient in spoken and written German and English.
- Familiarity with digital technologies and interest in using new digital solutions and Artificial Intelligence (AI) in your work.
- Willingness to travel up to 30% of your working time within Europe.
Skills
- Electrical Engineering
- Electronics
- Medium-voltage switchgear
- Fault analysis
- Service
- Documentation
- Training
- Customer complaint handling
- Case Management Tools
- Digital technologies
- Artificial Intelligence (AI)
Location
- Berlin - Berlin - Germany
Work Type
- Full-time
- Permanent
- Hybrid (Remote/Office)
Experience Level
- Mid-level Professional
Education Level
- Technical training in electrical engineering, electronics, or a comparable field
Salary/Compensations
- Attractive compensation package
Benefits
- Access to employee stock plans
- 30 days of vacation
- Diverse, flexible working time models
- Flexible further education opportunities
- Work environment where you can bring your whole personality
- Location-dependent childcare
About the Company
- Siemens Electrification & Automation shapes the electrical future of industrial infrastructure worldwide.
- We develop and produce innovative medium-voltage products, automation solutions, and energy-efficient technologies for customers in over 190 countries.
- Our Berlin location is one of the globally leading competence centers in switchgear technology.
- In international teams, we drive technology, quality, and sustainability forward together – and thus shape the energy supply of tomorrow.
Equal Opportunity
- We are convinced that those who feel valued and included can develop their full potential.
- Therefore, we create an inclusive work environment where every person experiences a sense of belonging and where individual perspectives and experiences are valued.
- Our commitment to fairness and respect applies to all applicants.
- We value equal opportunities and welcome applications from people with diverse backgrounds, explicitly including people with disabilities.
- In case of equal qualifications, severely disabled and equally qualified applicants will be given preferential consideration.