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About the Role
As an Assistant Community Manager, you will support the Community Manager in driving commercial performance, operational excellence, and member experience. You will play a key role in revenue generation, community engagement, and day-to-day operations, while building strong relationships with members and supporting the wider team. You will act as a deputy to the Community Manager and lead the team when required.
Responsibilities
- Support the achievement of monthly revenue and occupancy targets.
- Conduct tours, prepare proposals, and issue contracts.
- Manage day-to-day enquiries and support lead conversion.
- Proactively identify growth opportunities within the member base.
- Assist with broker campaigns, referral programmes, and lead-generation events.
- Support sales reporting, pipeline updates, and daily occupancy forecasting.
- Deliver an exceptional member experience aligned with satisfaction KPIs.
- Act as a key point of contact for members, resolving requests within SLA timelines.
- Support front desk coverage to ensure consistent service during business hours.
- Build strong relationships with members and foster a connected community.
- Implement building-specific initiatives to improve member satisfaction.
- Support communication of business updates, process changes, and company initiatives.
- Conduct daily building walkthroughs to maintain quality standards.
- Coordinate with vendors to ensure maintenance, cleaning, and service levels meet company standards.
- Process and monitor member maintenance requests within SLAs.
- Support vendor management, quality control checks, and performance feedback.
- Assist with vendor onboarding and establish clear ways of working.
- Lead and manage member move-in and move-out processes.
- Oversee stock management and day-to-day operational planning.
- Support execution of the Emergency Action Plan.
- Assist with recruitment, onboarding, training, and performance support of team members.
- Step in to lead the Community Team in the absence of the Community Manager.
- Proactively initiate ideas for the monthly events calendar.
- Support the planning and execution of the monthly event calendar.
- Manage event logistics, budgeting, and delivery.
- Develop local partnerships to enhance events while optimising spend.
- Execute engaging events that foster connection and community.
- Monitor day-to-day operational and event expenses in line with budget.
- Demonstrate a clear understanding of the building P&L and monthly financial performance.
Requirements
- 3+ years of experience in commercial real estate, operations, hospitality, marketing, startups, or a customer-focused environment.
- Strong customer service and commercial mindset.
- Excellent verbal and written communication skills.
- Organised, proactive, and comfortable managing multiple priorities.
- Demonstrates professionalism, accountability, and adaptability.
- Fluency in English and the local language (written and spoken).
Skills
- Sales
- Customer Service
- Commercial Mindset
- Communication
- Organisation
- Proactiveness
- Adaptability
- Vendor Management
- Event Planning
- Financial Acumen
Location
- Onsite at beyond Fox Court
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor’s degree or equivalent experience preferred
Salary/Compensations
- Commission structure (role dependent)
Benefits
- 25 days annual leave, plus your birthday off
- Access to Perkbox, our employee rewards and wellbeing platform
- Commission structure (role dependent)
- Enhanced maternity leave
- Company pension scheme
- Employee Assistance Programme (EAP)
- Opportunities for career development and progression within a growing business
- Regular team and community events
- Company equity package
- Phone allowance
About the Company
- beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together.
- We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together.