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About the Role
This position will primarily be responsible to interface with key stakeholders as part of our Go to Market strategy and provide presentations to client on SNOW features, value add to the client environment, identify the areas to focus and implement. To closely work with our COE team in India and represent the solutions provided by them. Pre-Sales/L2-Support function needed. Lead SNOW delivery to clients for all types of design, testing and support activities related to implementation and transition; part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Responsibilities
- Provide ServiceNow demo.
- Work on backlog finalizations.
- Product backlog Analysis.
- Briefing the requirement to the development team.
- Testing the final product to ensure it is completely functional and meets requirements.
- Conduct showcase sessions.
- Conduct trainings to stakeholders (support OCM).
- Experience designing, deploying, and operating ServiceNow in an enterprise-scale, multi-vendor IT Service Management environment.
- Demonstrated experience with ServiceNow Core Solution Offering such as (ITSM, ITOM, ITAM, SPM, IRM, CSM, GBS, HRSDITSM, ITAM, ITOM).
- Capabilities / Certifications in at least one of the above is desirable.
- Lead and develop the skills of a team of engineers.
- Understanding of IT infrastructure operations.
Requirements
- Language proficiency level: JP=Native Level EN= Business Level
- At least >3 years' experience implementing ServiceNow solutions.
- At least 5 years of experience in Information Technology.
- Country citizens and those authorized to work in Country are encouraged to apply. We are unable to sponsor currently.
Skills
- ServiceNow
- ITSM
- ITOM
- ITAM
- SPM
- IRM
- CSM
- GBS
- HRSDITSM
- ITIL
- Japanese
- English
Location
- Tokyo
Work Type
- On-site
- Hybrid
Experience Level
- 3+ years implementing ServiceNow solutions
- 5+ years in Information Technology
Education Level
- ServiceNow certification (preferred)
Benefits
- Term Life Insurance
- Referral Bonus Programs
- Year‑End Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
- Workplace Amenities: On‑site amenities include complimentary beverages.
About the Company
- Infosys is a global leader in next-generation digital services and consulting.
- We enable clients in 56 countries to navigate their digital transformation.
- With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
- We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
- We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
- Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
- Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification.
- As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
- Join Infosys and be part of a culture that’s not just promised—it’s certified.
Equal Opportunity
- All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.