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About the Role

We are seeking a candidate proficient in Bilingual language (Japanese and English) and IT skills to support Warehouse Management System (WMS) at a logistics site in Yotsukaido, Chiba. The role involves communication with onsite and global support teams to support a leading Retail Brand company. The position is onsite (not remote) work during different shifts on rotation basis. The role will be required to support on Weekends on rotation basis.

Responsibilities

Initial review/research of reported incidents
Configure & testing
Collaborative working with Manhattan is required in some cases
Define business logic for request
Providing detail analysis of a problem to Manhattan in order to get resolution
RCA & Resolution within SLA
Support team members for RCA & Resolution
Take lead and accountability in case of P1/P2 cases
Coordination with on-site users, offshore support teams, and development teams

Requirements

SQL
Database knowledge
Knowledge E2E flow of Manhattan Active WMS (mandatory) and issues related to Receiving and Putaway/Waving/Allocating/Task/ Replenishments
ITIL knowledge (preferred)

Skills

SQL
Database Management
MS Office
English and Japanese
AMS Support (Good to have)
Basic knowledge of API
Incident Response
System Analysis
Teamwork
Incident Management (using Service Now)

Location

Yotsukaido, Chiba, Japan

Work Type

Onsite
Shift work
Full-time

Benefits

Term Life Insurance
Referral Bonus Programs
Year‑End Tax Support
Paid annual leave and bereavement Leave and Statutory Holidays
Short Working Hours for employees with caregiving responsibilities.
Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance
Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
Workplace Amenities: On‑site amenities include complimentary beverages.

About the Company

Infosys is a global leader in next-generation digital services and consulting.
We enable clients in 56 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification.
As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
Join Infosys and be part of a culture that’s not just promised—it’s certified.

Equal Opportunity

All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.