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About the Role
As Product Manager for stores, you will be accountable for our branch and teller operations domain, owning the delivery and optimisation of in-store customer servicing to support Metro Bank's next phase of innovation. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success.
Responsibilities
- Own the product backlog and delivery roadmap for stores, covering branch and teller operations including cash and cheque transactions, foreign exchange, and in-store customer servicing.
- Bring hands-on retail environment expertise to shape solutions for complex, high-volume transactions such as cash handling and foreign exchange at the counter.
- Translate the stores domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria for teller session/authentication, cash deposits, and cash exchange journeys.
- Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements across branch operations.
- Act as the primary product manager for the stores squad, making timely trade-offs to maintain delivery momentum on teller device operations and offline resilience capabilities.
- Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure branch, ATM, and cash-handling solutions are viable, secure, and meet regulatory standards.
- Define and track success metrics such as customer outcomes, teller productivity, operational performance, and time-to-value for in-branch servicing.
- Ensure alignment between stores squad delivery and wider colleague channels domain, platform, and enterprise priorities.
- Actively manage dependencies across other squads and escalate risks or conflicts where required.
- Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys.
Requirements
- Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys.
- Demonstrable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement.
- Proven experience delivering solutions into a live retail branch environment, including complex transactions such as cash handling and foreign exchange.
- Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions.
- Familiarity with modern digital platforms, APIs, and system integration concepts, particularly branch, teller, and ATM systems.
- Exposure or familiarity with agentic tooling would be desirable.
- Awareness of regulatory, risk, and control considerations in financial services specific to stores / branches.
- Understanding of agile delivery models and how product management operates within them.
- Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions.
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
Skills
- Product Management
- Product Ownership
- Core Banking Products
- Customer Journeys
- Retail Branch Environment
- Complex Transactions
- Cash Handling
- Foreign Exchange
- Facilitation
- Backlog Refinement
- Stakeholder Alignment
- Digital Platforms
- APIs
- System Integration
- Branch Systems
- Teller Systems
- ATM Systems
- Agentic Tooling
- Regulatory Considerations
- Risk Management
- Control Considerations
- Agile Delivery Models
- Communication
- Influencing
- Collaboration
Location
- Holborn
- Greater London
Work Type
- Hybrid working
Experience Level
- Product Manager
- Product Owner
Salary/Compensations
- Competitive salary
- Discretionary annual bonus
Benefits
- Generous holiday allowance
- Attractive pension scheme
- Healthcare
- Life assurance
- Colleague discounts
- Training for success
- Internal opportunities to progress career
About the Company
- At Metro Bank, we believe the best banking experience starts with people who genuinely care.
- We’re not just delivering banking services - we’re building trust through authentic connections.
- Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships.
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Equal Opportunity
- Diverse teams really are the best teams.
- We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.
- We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.
- So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
- Good luck!