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About the Role
This role requires a Workshop Production Assistant to bring high-quality production, technical mastery, and an engaging spirit to a dynamic, dual-function role across bench production and workshop coordination. As an in-house wax carving expert, you will guide team members in wax carving techniques, maintain production and quality standards for the story chain program, and ensure day-to-day operations run seamlessly.
Responsibilities
- Support day-to-day workshop organisation, keeping the space efficient, tidy, and inspiring.
- Process and dispatch customer orders and repairs efficiently.
- Prepare and transport pieces to the Assay Office.
- Assist with component organisation, stock movements, counts, and audits.
- Track and report weekly production and trade order data.
- Carry out QC on story chain orders post-Assay.
- Assist with repairs and returns from intake to completion.
- Sculpt, carve, and prototype designs in wax for bespoke pieces and new collection concepts.
- Inspire and train team members in wax carving fundamentals and technical tips.
- Produce Story Chain and service programmes in 9–14ct gold to Astrid & Miyu’s signature quality standards.
- Partner on the testing and development of new programmes, offering creative input on technical feasibility.
- Uphold flawless workshop standards for craftsmanship, safety, tools, and material management.
- Perform detailed quality control and repairs in a timely manner.
Requirements
- A values champion and brand ambassador whose values resonate deeply.
- Hands-on experience carving and shaping wax models for jewellery casting.
- Natural confidence in mentoring, demonstrating techniques, and fostering a collaborative learning environment.
- Proven skill working with 9–14ct gold, soldering, finishing, and bench repair.
- Meticulous care in handling precious metals, stones, and finished pieces.
- Ability to balance creative bench work, teaching moments, and operational timelines seamlessly.
- A proactive, dependable, and encouraging attitude that supports the growth and success of the whole workshop team.
Skills
- Wax Carving
- Bench Production
- Jewellery Production
- Workshop Coordination
- Mentoring
- Quality Control
- Stock Management
- Data Tracking
- Repair
Location
- Hatton Garden Workshop, London
Work Type
- Fixed Term Contract
Experience Level
- 6 months
Salary/Compensations
- £14.42/ hour (based on a £30,000 annual pro rata salary for 6 months)
Benefits
- See more on our benefits here.
About the Company
- We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience.
- We're a fast moving, values led team built on trust, ownership and growth.
- You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other.
- Everything we do is guided by our values: Grow Together. Celebrate Each Other. Break All Boundaries.
- Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team.