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About the Role
This role combines a substantial coaching load with membership management responsibilities, focusing on retention, member experience, and community building. The ideal candidate will be a confident Strength & Conditioning coach who enjoys building relationships and wants ownership of member retention.
Responsibilities
- Deliver high-quality small group personal training (SGPT) sessions grounded in sound strength and conditioning principles.
- Coach a mature membership base, adapting movements and progressions to individual needs.
- Maintain high standards of technique, safety, and session energy.
- Build strong relationships with members through coaching.
- Act as the main point of contact for all members at the site.
- Conduct regular member conversations and feedback touchpoints.
- Own the leaver process by speaking to departing members, capturing cancellation reasons, and identifying trends.
- Translate member feedback into practical recommendations and follow through with the wider team.
- Plan and run community events to strengthen member connection.
- Track retention and report on effectiveness.
Requirements
- Experienced coach with a solid grounding in strength and conditioning principles.
- Confident coaching older and more experienced members.
- Able to hold their own with a membership that knows what it wants.
- Friendly, personable, and comfortable starting conversations.
- Curious about member retention and proactive about addressing causes.
- Organized to manage events and feedback alongside a coaching schedule.
- Must be able to get into the studio for a 6am start.
Skills
- Strength and Conditioning
- Small Group Personal Training
- Membership Management
- Member Retention
- Community Building
- Relationship Building
- Feedback Analysis
- Event Planning
Location
- Moorgate
Work Type
- Hybrid
- Full-time
Experience Level
- Experienced
Education Level
- Relevant PT/S&C qualifications
Salary/Compensations
- £40,000-£45,000
About the Company
- A strength-led, multi-site training facility.