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About the Role
UNIQLO is seeking a Maintenance Coordinator UK for its Head Office in London. This role supports the UK Maintenance Manager in coordinating maintenance activities across stores and Head Office, managing contractors, and ensuring compliance. The ideal candidate is organised, proactive, and adaptable with strong communication skills and a customer-focused mindset.
Responsibilities
- Coordinate and prioritise maintenance requests across stores and Head Office, ensuring timely and high-quality completion.
- Manage the Service Channel platform, tracking and resolving maintenance issues efficiently.
- Conduct regular store visits to assess facilities, identify maintenance needs and build strong operational knowledge.
- Coordinate external contractors and service providers, including HVAC, maintenance and inspection partners.
- Support compliance, statutory inspections and Health & Safety requirements, ensuring corrective actions are completed on time.
- Manage maintenance tenders and supplier relationships to deliver quality, value and cost efficiency.
- Respond to store incidents and property damage, working closely with internal and external stakeholders.
Requirements
- 3+ years Experience in retail maintenance.
- Strong understanding of building maintenance, compliance and Health & Safety requirements.
- Experience coordinating contractors, suppliers and external service providers.
- Excellent planning, organisation and prioritisation skills with the ability to manage multiple tasks.
- Proactive, adaptable and solutions-focused, with the ability to respond effectively to urgent issues.
- Strong communication and stakeholder management skills, with a customer-focused approach.
- Good working knowledge of Microsoft Office, particularly Excel and Word.
- Willingness to travel regularly across the UK and Ireland.
- Fluent English, with excellent verbal and written communication skills.
Skills
- HVAC
- Electrical systems
- Building services
- Microsoft Office
- Excel
- Word
- Communication
- Stakeholder management
- Customer focus
- Planning
- Organisation
- Prioritisation
Location
- London
Work Type
- Hybrid working model (3 days office-based, 2 days remote)
Experience Level
- 3+ years
Benefits
- 26 days' annual leave plus bank holidays
- 30% staff discount
- Employee Assistance Programme
- Private pension scheme
- Performance-based bonus scheme
- Social events throughout the year
- Seasonal sample sales
- Two paid Volunteer Days per year
About the Company
- UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world.
- UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, innovative and long-lasting clothing at an affordable price.
- UNIQLO is proud to be a Living Wage Foundation-accredited employer, committed to paying all our UK employees a real Living Wage.
Equal Opportunity
- UNIQLO is an inclusive employer and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability, or other protected characteristics.