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About the Role
Accenture is expanding its Experience Design team to deliver new digital products and experiences for public and private sector clients. This role supports existing and new client engagements, focusing on user-centered design, user research, service design, and interaction design.
Responsibilities
- Perform user research.
- Transform business processes into user journeys through service design.
- Act as an experienced interaction designer understanding design systems.
- Design new services demonstrating how user needs and business requirements are met.
- Deliver service blueprints, user journeys, flows, lo-fi & hi-fi prototypes, interface design, component designs, design specifications, presentations, and design pitches.
- Develop a deep understanding of user needs and champion user-centered, inclusive design, and accessibility.
- Perform discoveries, including planning, scoping, conducting, analyzing, and communicating findings.
- Collaborate with technical experts in a multidisciplinary team.
- Guide software engineers in building designs.
- Co-create with users and involve stakeholders and the wider team.
- Lead workshops and broader inclusive design initiatives.
- Engage with stakeholders, communicating fluently with business people, designers, engineers, and other stakeholders.
- Work in all design fidelities, from initial concepts to final design specifications.
- Work from the initial discovery phase through to working with developers to produce the final solution.
- Craft and translate user needs into journeys, showing evidence of how solutions meet required needs with measurable value.
- Reshape user stories and define acceptance criteria.
- Take a holistic approach to the design process, identifying patterns and workflows by considering the larger system.
- Collaborate with UX researchers and conduct own research and evaluations to test and improve designs.
Requirements
- Experience with the design and development lifecycle, from initial discovery to final solution production with developers.
- Service Design/UX experience including user journeys, flows, lo-fi & hi-fi designs, and prototype experiences for user testing.
- Experience producing component-based UI or contributing to a design system.
- Ability to discuss brand values and how best to serve mobile, tablet, and desktop UI needs.
- Experience designing products that meet accessibility standards.
- A minimum of 3 years’ experience in a design role at a consumer-focused company or government body.
- A portfolio showcasing design process and thinking.
- Experience working within the GDS framework and service standards is a benefit.
- Intellectually curious, creative problem solver focused on design methodology.
- Passionate about inclusive, accessible services for a diverse user population.
- Comfortable with planning, scoping, conducting, analyzing, and communicating findings.
- Enjoy collaborative work in a dynamic and creative environment.
- Comfortable working with different technical experts.
- Strong desire to co-create with users.
- Experience leading workshops.
- Experience with inclusive design initiatives.
- Engaging communicator.
- Comfortable working with the team reshaping user stories and defining acceptance criteria.
- Understand graphic design and be versed in typography, color theory, consistent branding, and information hierarchy.
- Technology savvy with a good understanding of how digital services are designed, developed, and operated.
- Understand agile and lean practice.
- Keen to participate in analysis and synthesis to increase consensus and challenge assumptions.
- Satisfactory BPSS and active SC security clearance required.
- Requires 5 years continuous UK address history.
- Requires declaration of being a British passport holder with no dual nationalism at the point of application.
Skills
- Service Design
- Interaction Design
- User Research
- Design Systems
- Design Thinking
- User Journeys
- Flows
- Lo-fi & Hi-fi Prototypes
- Interface Design
- Component Designs
- Design Specifications
- Presentations
- Design Pitches
- Inclusive Design
- Accessible Services
- User-Centered Design
- Agile
- Lean Practice
- Graphic Design
- Typography
- Color Theory
- Branding
- Information Hierarchy
- Digital Service Design
- Development
- Operations
Location
- London
Work Type
- Onsite
- Hybrid
Experience Level
- Consultant
- Senior Experience Designer
- 3+ years experience
Education Level
- Degree in Design, Psychology, Human Computer Interaction, or a related field
Salary/Compensations
- Competitive (based on experience)
Benefits
- Up to 25 days’ vacation per year
- Private medical insurance
- 3 extra days leave per year for charitable work
About the Company
- Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services.
- We believe in inclusion and diversity and supporting the whole person.
- Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.
- Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
- Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
- We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
- Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
- Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
- We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Equal Opportunity
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.