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About the Role

As a Customer Advisor, you will play a crucial role in serving our customers and ensuring the smooth operation of the branch. You will assist customers with money transfer and currency exchange services, providing a secure, reliable, and positive customer experience.

Responsibilities

Opening and closing the branch according to established operating procedures
Executing money transfer transactions accurately, securely, and efficiently
Handling cash deposits and withdrawals with meticulous care and precision
Providing professional consultation and service to customers at the counter
Accurately documenting transactions and performing daily cash reconciliation
Generating and submitting reports to branch and regional management as required
Ensuring compliance with internal policies, processes, and regulatory requirements
Adhering to safety, risk, and operational standards after completing necessary training
Supporting the implementation of local marketing activities and promotions within the branch

Requirements

Previous experience in customer service, retail, hospitality, financial services, or a similar field is advantageous
Strong service orientation and communication skills
Good command of German, both written and spoken
Good command of English; additional language skills are a plus (e.g., Turkish, Spanish, French, Afrikaans, or others)
Proficient in Microsoft Office and other standard computer applications
Friendly, professional, and customer-focused demeanor
Ability to multitask and maintain overview in a dynamic environment
High level of care and accuracy in handling cash transactions
Independent work style combined with enjoyment of teamwork
Clean criminal record and willingness to undergo necessary background checks

Skills

Customer Service
Money Transfer
Currency Exchange
Cash Handling
Transaction Documentation
Reporting
Compliance
Risk Management
Marketing Support
Microsoft Office
Communication
Multitasking

Location

On-site

Work Type

Full-time
On-site

Experience Level

Entry-level friendly (with training)

Salary/Compensations

Competitive base salary with bonus potential (no active sales targets)

Benefits

Performance-based bonus payments
Fully funded company pension plan
Access to premium learning and development platforms
Attractive base salary with bonus opportunities
Meal vouchers
Free beverages
Tax-free benefits in kind
Supportive company culture based on collaboration and mutual respect
Employee challenges and recognition programs
Comprehensive onboarding and training

About the Company

Western Union Retail Services Deutschland GmbH is part of a leading global company in money transfer and financial services, enabling secure, fast, and reliable money movement worldwide.
We combine international reach with local service.

Equal Opportunity

We are committed to valuing the individuality of our employees and fostering an inclusive culture where everyone feels they belong.
Our goal is an inclusive corporate culture that promotes the diverse backgrounds and perspectives of our global teams while reflecting the communities we support worldwide.
We do not discriminate based on ethnicity, color, national origin, religion, political beliefs, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
We provide reasonable accommodations to applicants, including individuals with disabilities, throughout the recruitment process in accordance with applicable laws.