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About the Role
Tide is seeking a Director of Engineering to lead the engineering organization for KYX (KYC and KYB). This role is crucial for ensuring a seamless and secure onboarding process for businesses, managing identity, access, due diligence, and risk scoring. You will be responsible for the engineering strategy, organization, and execution across these critical domains, impacting member conversion, due diligence quality, and the cost of KYX servicing.
Responsibilities
- Own the engineering strategy and organization for KYX, covering identity, access, due diligence, continuous monitoring, and risk scoring.
- Lead engineering across backend, frontend, data science, and ML engineering, distributed across multiple global locations.
- Own KYX Scoring & ML as a shared capability, managing the model lifecycle from development to production monitoring.
- Scale agentic AI in regulated workflows, including onboarding risk scoring, screening, review, and verification, adhering to governance frameworks.
- Collaborate with KYX Ops, KYX Policy, Second Line of Defence, Product, and IAM teams across different regions.
- Deliver measurable outcomes such as higher automated decisioning rates, improved due diligence quality, and reduced KYX cost per member.
- Build solutions that can be deployed globally while isolating market-specific logic.
Requirements
- Experience leading engineering organizations in identity, onboarding, fraud, financial crime, or another regulated decisioning domain.
- Proven track record of translating platform investment into measurable outcomes like conversion, due diligence quality, unit economics, and workflow automation.
- Experience taking machine learning models from development into production at scale and owning their performance.
- Experience operating in a regulated environment, collaborating with Ops, Policy, and second line risk and compliance functions.
- Strong judgment in organization design, delivery, platform strategy, data architecture, and technical quality.
- Ability to lead distributed teams across multiple markets and unify separate engineering lines.
- Experience deploying AI or agentic systems within regulated workflows, with a focus on governance, evaluation, and human oversight (bonus).
Skills
- Engineering Strategy
- Organizational Leadership
- Backend Engineering
- Frontend Engineering
- Data Science
- Machine Learning Engineering
- Model Lifecycle Management
- Agentic AI
- Regulated Workflows
- Governance Frameworks
- Cross-functional Collaboration
- Performance Measurement
- Workflow Automation
- Distributed Team Management
- Data Architecture
- Technical Quality
Location
- Central London, UK
- Hyderabad, India
- Sofia, Bulgaria
- Belgrade, Serbia
- Bucharest, Romania
- Vilnius, Lithuania
- Gurugram, India
- New Delhi, India
- Berlin, Germany
- Paris, France
- Luxembourg
Work Type
- Remote
- Hybrid
- Work Outside the Office (WOO) for up to 90 days annually
Experience Level
- Director
Salary/Compensations
- Competitive salary and share options
Benefits
- Generous annual leave
- Paid maternity, paternity, and adoption leave
- Sabbatical options (unpaid and paid)
- Salary sacrifice benefits (e.g., Nursery, Cycle to Work)
- Comprehensive Private family health insurance
- Comprehensive accidental and life insurance
- Access to therapy sessions, courses, meditations, and workshops for mental wellbeing
- Pension scheme
- Paid volunteering and development days
- Annual budget for learning and development
- Home office setup contribution
- Laptop ownership (keep old, get new)
- Daily breakfast, all-day coffee, tea, and juices
About the Company
- Tide helps SMEs save time and money by providing business accounts, banking services, and administrative solutions like invoicing and accounting.
- Tide is transforming the small business banking market and supports over 2 million members globally.
- Tide uses advanced technology and data-driven decisions to serve its mission.
- Tide has offices in multiple global locations and a significant number of employees worldwide.
- Tide has received Great Place to Work certification and recognition for its workplace culture.
Equal Opportunity
- Tide believes that success is achieved by enriching culture with diversity from various backgrounds and experience levels.
- Tide considers everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status.
- Tide celebrates diversity in its workforce as a cornerstone of its success.
- Tide fosters a transparent and inclusive environment where everyone's voice is heard.
- Tide welcomes all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability.