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About the Role
The General Manager is accountable for the full performance of Uncommon Holborn, our largest building. They lead the site team, build strong relationships with enterprise members and external stakeholders, and run the building safely, smoothly and sustainably, with member retention as the core goal.
Responsibilities
- Own retention and tenure across the building, building senior relationships with enterprise clients and acting on renewal risk.
- Serve as the main point of contact for all members, overseeing onboarding and offboarding, and acting on NPS and survey themes.
- Raise standards and improve the building and its facilities, working with the Operations Manager and central Facilities team on maintenance.
- Ensure the site is presentable and ready for members daily, supporting F&B and Events teams for safe delivery of daily operations.
- Lead the site team of 11 by example, coaching and developing them through regular 1-to-1s and reviews.
- Embed the Uncommon Experience pillars, identify training needs, and maintain rotas for 8am to 6pm cover.
- Own the site P&L, maximizing revenue and controlling costs, with monthly variance commentary to Finance and senior management.
- Work closely with the Sales team to deliver occupancy, desk rate, and retention targets, and support viewings.
- Act as site lead for health and safety, fire, and security, keeping site records and audits up to date.
- Own incident escalation and security training compliance, escalating issues early.
- Integrate sustainability into the day-to-day running of the building.
- Support B Corp recertification and the Reduction Plan, driving learning, development, and DE&I.
Requirements
- All candidates must be eligible to live and work in the UK to be considered for this role.
Location
- Holborn
Work Type
- Full-time
Salary/Compensations
- Competitive salary
Benefits
- Private healthcare cover with Vitality
- 25 days annual leave plus bank holidays, an extra day for your birthday and an extra day with every full year of service
- Discretional bonus scheme
- Enhanced pension contribution of 5% with the option for salary sacrifice
- Two paid charity days per year
- £400 flexible benefit to use at your discretion
- Exciting learning and development programmes
- Regular social events, including an annual retreat
About the Company
- Uncommon is a group of exceptional work spaces across London that cultivates an environment with sustainability and wellness at its core.
- Our members are the forefront of what we do, providing personalised service to each and every one.
Equal Opportunity
- We are proud of our inclusive and diverse working environment, and encourage candidates from all backgrounds to apply for our vacancies.
- We are committed to creating a space where all members of our team feel safe to be themselves and are valued for their individual contribution.
- Please let us know of any specific needs you may have during your interview.