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About the Role
We are seeking a Lead IT Business Analyst to solve critical problems and deliver value for the future of our business. Our customers trust our products and services for their daily lives, and they are our top priority.
Responsibilities
- Support strategy and transformation initiatives across the entire company, including distribution, operations, and marketing.
- Collaborate with business departments on IT BA support for strategy and transformation concepts.
- Participate in business-led strategy discussions, structuring the conversation from an IT perspective, clarifying points, and testing hypotheses.
- Partner with the business to structure discussions and test hypotheses.
- Collect, organize, and document requirements in collaboration with stakeholders and Business Product Owners.
- Define As-Is/To-Be processes and identify improvement opportunities through business flow analysis.
- Facilitate discussions for requirement analysis and definition with development teams and architects.
- Translate agreed-upon strategies and concepts into actionable plans, supporting the design of roadmaps, milestones, KPIs, risks, and governance.
- Act as a liaison between business and IT to drive company-wide DX and business transformation projects, including Agile initiatives.
- Participate as a core member in leading the deployment and adoption of Agile methodologies, collaborating with PMs and Scrum Masters.
- Leverage expertise as a Lead IT Business Analyst to enhance team and surrounding organizational capabilities.
- Contribute to overall organizational performance improvement through member development, skill enhancement support, and knowledge sharing.
- Build smooth relationships with stakeholders and support decision-making.
- Potentially engage in team management, resource allocation, and development plan formulation as a candidate for management roles.
Requirements
- Minimum of 3 years of experience in omnichannel/business improvement roles.
- Minimum of 3 years of experience as a Business Analyst in a life insurance company.
- Experience leading projects as a Lead Business Analyst.
- Experience working in a multicultural environment is desirable.
- Experience in a consulting firm or on consulting projects is a plus.
Skills
- Leadership, diplomacy, and motivational skills to support cross-functional teams.
- Excellent communication skills (oral, written, presentation).
- Drive for continuous improvement and customer-centric thinking.
- Understanding of system development processes, especially Agile models.
- Knowledge of insurance products and insurance business laws.
- Logical thinking and hypothesis-based problem definition and analysis skills.
- Ability to structure complex company-wide issues and drive them by engaging stakeholders.
- Project management and stakeholder management skills.
- Documentation and presentation skills for management, business departments, and IT departments.
- Native level Japanese language proficiency.
- Business level English proficiency (reading and writing required) for creating management documents and communication.
Location
- Tokyo, Shinjuku, Nishi-Shinjuku, Tokyo Opera City Tower
Work Type
- Hybrid
- Full-time
Experience Level
- Lead
- Management Candidate
Education Level
- Business Analyst related certifications are desirable.
- Insurance related certifications (Life Insurance Course or Life Insurance University) are desirable.
Salary/Compensations
- Compensation considered based on experience and abilities, commensurate with company regulations.
- Commuting allowance provided according to company regulations.
- Variable bonus paid annually based on individual and company performance.
Benefits
- Social insurance (Health Insurance, Employees Pension Insurance, Employment Insurance, Industrial Accident Insurance).
- Benefit One.
- Various training programs (including English and Japanese language training).
- Childcare and nursing care leave system.
- Babysitter support system.
- Introduction of wiwiw system (support system for returning to work after childcare leave).
- Retirement plan.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Our mission is to contribute to making decision-making easier and lives better.
- We aim to be a leader driving industry transformation.
- We strive to attract, develop, and retain a diverse workforce and foster an inclusive work environment.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- We are committed to fair recruitment, retention, advancement, and compensation, and administer all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- We prioritize removing barriers to provide equal access to employment.
- Human Resources will work with applicants requesting reasonable accommodation during the application process.