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About the Role
This is an opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and lead a new store opening in Osaka. You will co-define store operation processes, support hiring, and manage the store’s overall performance and customer service post-opening. You will oversee all store operations, team responsibilities, and external partnerships.
Responsibilities
- Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
- Hire & Manage schedules for all store advisors, collaborate with our Talent team for talent administration & development
- Establish and build external partnerships to boost community engagement
- Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs
- Oversee inventory management and BoH processes for optimized stock levels and FoH operations for exceptional customer service
- Support piloting, innovation and implementation of new retail solutions
- Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising
- Ad hoc duties as needed
Requirements
- 6+ years of experience in a customer-focused setting including 3 years managerial responsibilities
- Operational retail experience in a premium, sports, tech and / or fashion environment is a strong plus
- A collaborative team player with strong interpersonal, hospitality and communication skills
- Experience creating interactive and meaningful experience for your customers and team members
- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs
- Ability to read, write and speak Japanese and English
- Ability to work weekends, evenings and holidays as needed
Skills
- Interpersonal skills
- Hospitality skills
- Communication skills
- Organizational skills
Location
- Osaka
Work Type
- Full-time
Experience Level
- 3 years managerial experience
- 6+ years of experience
About the Company
- Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe.
- We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.
- As a team, we value authenticity, collaboration, and a relentless drive for excellence.
- We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.
Equal Opportunity
- On is an Equal Opportunity Employer.
- We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
- We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.
- You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.