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About the Role
The Guest Engagement Assistant Store Leader is empowered to create an exceptional and inspiring guest experience. They are responsible for hiring, training, and developing a diverse, passionate team that creates authentic relationships with guests. This role drives sales and positive measurable results through sales floor leadership and by meeting and exceeding guest experience goals.
Responsibilities
- Cultivates a guest-focused environment by driving volume and anticipating guest needs
- Models excellent service standards and coaches associates to deliver exceptional guest experiences
- Recruit, train and develop a team to achieve individual, store, and company goals
- Foster team commitment through support, relationship building, and recognizing individual contributions
- Manages the Mission Monday campaign to positively impact your community to enhance people’s lives
- Holds self and the team accountable for achievement of P&L results and statistical standards
- Provides timely feedback, recognition, and rewards to associates, driving retention and performance
Requirements
- Strong communication skills with an outgoing personality and willingness to engage with guests
- Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations
- Ability to maintain a beautiful environment using a keen eye for detail, ensuring a pleasing experience and inviting atmosphere
- Genuine desire to make a positive impact on the community and contribute to meaningful causes
- Creative and entrepreneurial thinking with the ability to react instinctively to implementing revenue driven ideas and opportunities
- A well-groomed and stylish appearance is essential, reflecting both personal pride and a commitment to delivering a world-class guest experience
- Ability to work a varied schedule with a minimum of 40 hours a week including holidays, nights and weekends
- 1 year Retail or Hospitality Management
- Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and/or squatting frequently
- May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location
- Must be able to lift and carry 30 pounds regularly without assistance
Skills
- Communication skills
- Leadership
- Sales
- Guest experience
- Team development
- Financial acumen
- Employee relations
- Attention to detail
- Community impact
- Creative thinking
- Entrepreneurial thinking
- Revenue generation
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 1 year Retail or Hospitality Management
Education Level
- Bachelor’s Degree preferred
About the Company
- Fast-growing, founder-led retail company with five dynamic and expanding brands.
- Mission: To give back to our communities and make the world a better place.
- Operations in 37 states (and growing).
- Driven by purpose, powered by entrepreneurial spirit, and committed to delivering an outstanding experience for guests and associates.
- Motto: 'Stand Out. For Good'.
- Commitment to giving back through initiatives like Mission Mondays (10% of net proceeds to local charities) and building schools in Peru.
- A company where people come to grow, are challenged, supported, and inspired.
- Recognized as one of Fortune's Best Companies to Work For, including #73 in Fortune 100 Best Companies to Work For® 2023, #4 in Fortune Best Workplaces in Retail™ 2022, #93 in Best Workplaces for Millennials™ 2023, and #34 in Fortune Best Workplaces for Women™ 2022.
Equal Opportunity
- Stand Out For Good, Inc. is an equal opportunity employer and values diversity.
- All employment decisions are decided on the basis of qualification, merit and business need.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.