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About the Role
Manage, plan, and direct the day-to-day operations of the Equipment Services Team nationally in a 24/7 fast-paced operational environment. Ensure prompt and efficient service, customer satisfaction, and cost-effectiveness. This includes providing timely service for Equipment Service and Repairs, managing parts inventory, and real-time reporting.
Responsibilities
- Manage and monitor workloads and service performance of all Technicians, both internal and external.
- Manage and monitor all Service Requests.
- Create and manage internal and external Technician/dispatch territories and schedules.
- Meet all financial billing and invoicing deadlines.
- Monitor daily performance, analyze service trends, and provide feedback to optimize Third-party Service Providers relationships and performance.
- Ensure Health & Safety compliancy and Safe Operating Procedures.
- Manage and lead the performance management of the Equipment Services team and Third-Party Service Providers.
- Conduct team performance reviews.
- Develop employee potential for future growth within the company.
- Monitor and Report on KPI’s and create action plans to meet and exceed them.
- Assist in creation of reports and relevant dashboards.
- Participate in costing for RFP’s, Tenders, and customer quotes.
- Provide input towards departmental budgets, forecasts, and plans.
- Participate in development of Third-Party Service Provider contracts and agreements.
Requirements
- Be available to address Internal and Partner (Sub-Contractors) needs and concerns in a timely manner.
- Ability to deal with a high level of stress and promptly solve problems as they arise.
Skills
- Extensive knowledge of the Janitorial industry.
- Managerial experience within a fast paced, agile operational environment.
- Up to date knowledge within technology within Janitorial industry.
- Bilingual English and French will be an asset.
Location
- Nationally
Work Type
- 24/7
- Fast-paced operational environment
Experience Level
- Managerial experience
Education Level
- University degree or equivalent of 10 years’ experience.
Benefits
- Competitive compensation & benefits plan
- Health, dental and vision
- Pension plan after 1 year
About the Company
- Established Canadian facility, maintenance company.
- Provide a variety of services to large retail and commercial businesses nationally.