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About the Role
The Customer Operations role is responsible for working with distributors, customers, Business Units, Pricing Execution, Logistic, Customer Onboarding and Field Sales teams to eliminate barriers to achieving annual revenue plans by driving optimal backlog coverage and proactive order management.
Responsibilities
- Identify weaknesses in customer supply chains and implement tailored solutions, while using market intelligence to enhance forecasting and anticipate disruptions for improved customer satisfaction.
- Analyze supply and demand, optimize internal processes and customer behavior, and monitor backlog vs. shipment variances to improve reporting and eliminate gaps in demand forecasting.
- Develop strong relationships with the supply chain community both internally and externally, gaining knowledge of customer procurement practices to eliminate the barriers.
- Strengthen relationships and go deeper with our customers, to achieve more revenue.
- Identify process inefficiencies within Customer Operations and implement improvements to enhance efficiency and streamline operations via the use of automation.
- Improving inbound/outbound transportation flows, improve network efficiency between factories and distribution centers, and manage direct product deliveries to customers.
Requirements
- Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain, Finance, Accounting, Data Analytics/Management Information Systems or related business field
- Japanese language skills: Above N1 and native level
- Korean language skills: Fluent ~ native level
- English language skills: Minimum TOEIC 850 and able to communicate fluently with native speakers including efficient email writing skills, presentation skills, business meetings
- Motivated self-starter capable of multi-tasking, establishing priorities, and working effectively within a cross functional team
- Ability to team and collaborate effectively with people in different functions, countries and cultures
- Ability to perform effectively in a fast-paced, rapidly changing, high pressure environment
- Strong written and verbal communication skills
- Ability to build strong, influential relationships
- Ability to take initiative and drive for results
- Strong analytical and problem-solving skills
- Quick learner on new tools and processes
- Capability to persevere and navigate through ambiguity
- Working experience in Supply Chain, Manufacturing, Logistic and Operational Processes
Skills
- Supply Chain Optimization
- Customer Satisfaction
- Forecasting
- Supply/Demand Management
- Backlog Management
- Business Relationship Management
- Process Improvement
- Automation
- Logistics Optimization
- Transportation Optimization
- Japanese language skills: Above N1 and native level
- Korean language skills: Fluent ~ native level
- English language skills: Minimum TOEIC 850 and able to communicate fluently with native speakers including efficient email writing skills, presentation skills, business meetings
- Multi-tasking
- Prioritization
- Cross-functional team collaboration
- Effective communication
- Relationship building
- Initiative
- Results-driven
- Analytical skills
- Problem-solving skills
- Adaptability
- Perseverance
- Navigating ambiguity
Location
- Shinagawa Tokyo
Work Type
- Full-time
Experience Level
- Working experience in Supply Chain, Manufacturing, Logistic and Operational Processes
Education Level
- Bachelor’s degree in Business Administration, Industrial Engineering, Supply Chain, Finance, Accounting, Data Analytics/Management Information Systems or related business field
Benefits
- Competitive pay and benefits designed to help you and your family live your best life.
About the Company
- Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, data center, personal electronics and communications equipment.
- At our core, we have a passion to create a better world by making electronics more affordable through semiconductors.
- This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere.
- Learn more at TI.com.
Equal Opportunity
- Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment.