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About the Role

Court Services is seeking a Mid-Level ServiceNow Developer to design, build, and maintain a custom scoped application supporting court operations. This is a hybrid role for a hands-on developer who can take ownership of application architecture, scripting, integrations, and platform administration within the ServiceNow ecosystem, in a public sector environment.

Responsibilities

Establishes and maintains business relationships with clients to discuss/assess clients needs.
Prepares project charter, statements of work and project plans.
Identifies risks and prepares action plans to mitigate.
Conducts or leads team in delivery of projects or work packages.
Liaises and co-ordinates with internal & external groups on accomplishment of deliverables.
Prepares and presents status report and variance explanation for projects or work packages.
Prepares findings & "Lessons Learned" from post-implementation project reviews.
Assesses, analyzes, evaluates and recommends process & policy alternatives for projects & work packages.
Redesigns business principles, processes, policies and standards by recommending best practices and improvements to current processes.
Determines business requirements and builds consensus amongst clients.
Prepares Business Plans, Gap Analysis, Logical Data Models and Design documents for proposed solutions that leverage information & technology as part of the solution.
Provides input to Data Management teams on transformation of clients' business requirements.
Recommends improvements to current methodology, process, standards, and policies.
Assists staff in understanding of business processes and logic.
Liaises with staff in development of test strategy, test cases & test scripts for system, performance, usability and acceptance testing of system solutions developed.
Leads team to draft implementation & rollout strategies and plans.
Conducts walk-through of deliverables to identify potential problems.
Prepares training material and documentation for use by clients and staff.
Conducts training for client and their staff.
Collaborates with clients on "Go / No Go" cut-over decisions e.g. roll-outs.

Requirements

ServiceNow Certified System Administrator (CSA) certification, or an equivalent combination of education and relevant experience.
Considerable experience designing and developing custom ServiceNow scoped applications, including data models, tables, forms, UI Policies, Business Rules, Client Scripts, and JavaScript using Glide APIs such as GlideRecord and GlideAjax.
Experience integrating ServiceNow with legacy or on-premise systems using MID Server, JDBC/ODBC connections, or SOAP-based web services, including experience with legacy authentication and connectivity methods such as basic authentication, VPN-based access, and flat-file transfers.
Considerable experience managing data within ServiceNow, including imports, Import Sets, Transform Maps, data sources, data mapping, transformation, cleansing, reconciliation, and data quality across integrated systems, including experience addressing inconsistent or imperfect legacy data during migration or synchronization.
Experience with ServiceNow architecture, platform data models, application scope management, cross-scope access, scope protection policies, roles, ACLs, ServiceNow Studio, and Flow Designer.
Experience managing ServiceNow applications across development, test, and production environments, including update sets, version control, releases, upgrades, environment management, and assessing the impact of platform upgrades on custom applications.
Experience working in or with government or public-sector organizations, including familiarity with compliance, privacy, data-handling, security, and records-retention requirements relevant to government or justice-sector environments considered an asset.
Experience working with justice, legal, court, or other regulated-sector technology environments considered an asset.
Ability to obtain and maintain government security clearance or public-trust clearance, where required for the position.
Strong written and verbal communication skills for working with non-technical stakeholders.
Experience working in an Agile/Scrum development environment.
ServiceNow Certified Application Developer (CAD) certification considered an asset.
ServiceNow Micro-Certification in Application Development (Scoped Applications) considered an asset.
Experience communicating technical concepts, requirements, solutions, and issues to non-technical stakeholders and supporting collaborative decision-making.

Skills

ServiceNow
JavaScript
Glide APIs
GlideRecord
GlideAjax
MID Server
JDBC/ODBC
SOAP-based web services
Basic authentication
VPN-based access
Flat-file transfers
Import Sets
Transform Maps
Data mapping
Data transformation
Data cleansing
Data reconciliation
Data quality
ServiceNow Studio
Flow Designer
Update sets
Version control
Agile/Scrum

Location

Toronto Court South, 30 Adelaide Street East

Work Type

Hybrid
Full-time
Temporary

Experience Level

Mid-Level

Education Level

ServiceNow Certified System Administrator (CSA) certification
ServiceNow Certified Application Developer (CAD) certification
ServiceNow Micro-Certification in Application Development (Scoped Applications)

Salary/Compensations

$52.38 - $57.39 per hour

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.