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About the Role
The City of Toronto Economic Development and Culture (EDC) Division strives to make Toronto a place where business and culture thrive. The Arts and Culture Services unit contributes to the development of arts and culture in Toronto by consulting with and advocating for the city’s cultural industries, providing financial support to arts organizations and individual artists, and producing major cultural events and inclusive arts programs across the city.
Responsibilities
- Handles front of house duties and concession preparation and reconciliation.
- Assists staff in the provision of building security, fire safety and evacuation, event assistance, and client service during events occurring at City of Toronto cultural facilities, including support related to volunteer activities and emergency preparedness initiatives, to help maintain a safe environment for clients, patrons, volunteers, and staff.
- Communicates with rental clients to clarify pre-event details and provide post-event observations and information to management in regard to additional charges, damages, incidents and/or other non-permitted activities by rental clients.
- Responds to on-site assistance requests from the public and rental clients such as coordinating and communicating event details to volunteer ushers during events at City of Toronto cultural facilities.
- Conducts financial transactions, e.g. concession or materials sales and program registration.
- Maintains safe exterior access to facilities, including shovelling snow and salting walkways, removing debris.
- Performs light custodial duties, including set up and/or take-down of furniture, equipment and refreshment service, for various events and programs.
- Opens, closes and monitors facilities during hours of operation.
- Attends scheduled staff meetings, training sessions and fire drills to help ensure a safe workplace.
Requirements
- Experience working with volunteers and providing information and direction in support of events, programs, or facility operations.
- Experience in direct customer service delivery (in-person, phone, email, etc.).
- Experience working in a rental, event, theatre, cultural or other public facing facility serving a variety of clients and community groups.
- Experience using Active Net or equivalent and MS Office Suite including Word and Excel).
- Proven attention to detail and ability to follow procedures
- Excellent communication, interpersonal and teamwork skills
- Excellent problem-solving skills and demonstrated sound judgement
- Ability to be reliable, flexible and punctual
- Ability to work independently and be self-motivated
- A valid First Aid Certificate or the willingness to obtain certification prior to employment start date
- A valid SmartServe certificate or the willingness to obtain certification prior to employment start date
- The ability to lift or move items weighing up to 50 pounds
Skills
- Active Net
- MS Office Suite
- Word
- Excel
- First Aid
- SmartServe
Location
- Assembly Hall, 1 Colonel Samuel Smith Park Dr, Toronto ON M8V 4B6
Work Type
- Part-time
- Temporary
Education Level
- Minimum grade 12 education or equivalent combination of education & experience
Salary/Compensations
- $28.21 - $30.74
About the Company
- The City of Toronto Economic Development and Culture (EDC) Division strives to make Toronto a place where business and culture thrive.
- The Arts and Culture Services unit contributes to the development of arts and culture in Toronto by consulting with and advocating for the city’s cultural industries; providing financial support to arts organizations and individual artists; and producing major cultural events and inclusive arts programs across the city.
Equal Opportunity
- The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
- The City of Toronto is committed to creating an accessible and inclusive organization.
- We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
- Disability-related accommodation during the application process is available upon request.