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About the Role
This role supports account managers and sales engineers by handling customer inquiries, coordinating pre- and post-sale activities, and processing quotes into orders. You will also track account history, collaborate with internal teams to resolve issues, and provide input on sales strategies.
Responsibilities
- Engage with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
- Coordinate pre- and post-sale actions to ensure customers meet TIC certification requirements and product or service adoption timelines.
- Develop and share quotes using standardized pricing tools under supervision.
- Process quotes into orders using ERP and perform client follow-up.
- Support account managers & SE/ISEs by performing admin-related tasks.
- Connect customers to appropriate UL personnel when necessary.
- Track account history and supply data from internal sources as requested by account owners and representatives.
- Collaborate with internal resources to resolve customer inquiries and ensure complete understanding and desired results.
- Provide input to account managers or SE/ISEs to inform sales strategy based on customer understanding.
- Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions.
- Meet established timelines for pre- and post-sales activities.
- Perform other duties as directed.
Requirements
- High school diploma.
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
- Under 1 year of related experience.
- Business acumen and a sufficient understanding of business sales processes.
- Sufficient understanding of core UL products/services for the aligned industry to effectively generate quotes.
- Experience managing internal systems and data sources.
- Strong communication and administrative skills.
- English proficiency preferred.
- Works with a moderate degree of supervision.
Skills
- MS Office (Word, PowerPoint, Excel, Outlook)
- CRM software
- Business acumen
- Sales processes understanding
- Core UL products/services understanding
- Internal systems and data sources management
- Communication skills
- Administrative skills
- English proficiency
Experience Level
- Under 1 year of related experience
Education Level
- High school diploma
About the Company
- A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries.
- UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
- The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission.
- We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
- We work at the center of safety and sustainability — we’re helping to tackle the worst aspects of the global climate crisis with projects in electrical infrastructure, renewable energy and electrified transportation.
- We develop cutting-edge safety science in some of the largest and best-equipped laboratories in the world.
- We’re always looking for people to help us explore, experiment and advance ideas that change the way the world works.
- Join our team and help create a cleaner, safer future for all.