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About the Role
Seeking a Help Desk Analyst to provide technical support, advice, and guidance to clients on applications, hardware, software, and computing systems. This role offers an opportunity to grow communication skills, close tickets, ensure client satisfaction, and expand knowledge across various industries.
Responsibilities
- Respond to client support issues or vendor support via telephone or in person to identify issues and offer solutions in a friendly and efficient manner.
- Analyze situations, diagnose problems, and develop and implement solutions within narrow timelines.
- Provide complete support for client environments including hardware, operating systems, line of business applications, and network equipment.
- Focus on completing ticket volume in a short timeframe with client success in mind.
- Conduct client site visits to resolve issues that cannot be fixed remotely.
- Use, update, and contribute learning content to the internal knowledge database.
Requirements
- Post-secondary education with an IT focus or equivalent.
- Previous experience working with a managed service provider is an asset.
- Experience working with Windows desktop, server support, and networking.
- Investment in further knowledge and education through any further certifications.
- Experience with all aspects of business networks – end-user support, security, backup and recovery, disaster recovery, desktop, and software version management.
Skills
- Technical support
- Client support
- Problem-solving
- Communication
- Hardware support
- Software support
- Networking
- Windows desktop support
- Windows server support
- Business network management
- Time management
- Organizational skills
Location
- Toronto
Work Type
- Full-time
Experience Level
- Tier 1 (0-2 years of previous help desk experience)
- Tier 2 (2-4 years of previous help desk experience)
Education Level
- Post-secondary education with an IT focus or equivalent
- IT certifications
Benefits
- Overtime pay
About the Company
- Keeran offers a dedicated and transparent leadership team.
- Keeran is committed to employee growth and development.
- Keeran provides a platform to voice ideas and concerns.