Product Manager - Computer Platform Section, Cloud Services Department (CLSD)
Rakuten · JP
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About the Role
Rakuten Group is seeking a Product Manager, Service Offer Management to own the compute service catalog, SLAs, chargeback model, and delivery roadmap. This role is crucial for defining compute offers that are easy for internal customers to choose, fair in cost, and drive continuous improvement in utilization, cost recovery, and customer satisfaction across a multi-billion-yen annual compute budget.
Responsibilities
- Define and maintain the compute service catalog, including SLAs/SLOs, support scope, and terms of service for bare metal, VM, container, and public cloud offerings.
- Design and operate the chargeback and cost allocation model in partnership with Finance, ensuring per-customer cost visibility and agreement on pricing and allocation rules.
- Manage the roadmap and prioritization by gathering requirements from consuming teams, planning quarterly roadmaps with engineering, and making go/no-go decisions on services.
- Align stakeholders, including application teams on requirements, pricing, and SLAs, and adjacent infrastructure domains on dependencies and cost boundaries.
- Design and monitor KPIs such as utilization, cost recovery rate, unit cost trends, and customer satisfaction, conducting customer interviews and feedback loops.
- Report on offer strategy and KPIs to executive leadership.
Requirements
- Bachelor's or above degree.
- Experience working day-to-day with engineering teams and setting priorities with a clear understanding of technical trade-offs (effort, reliability, scalability).
- More than 5 years of experience in product management or service planning.
- Experience designing offers, pricing structures, and SLAs in a B2B or internal platform context.
- Experience designing or operating a chargeback or cost allocation model.
- Track record of leading alignment across multiple stakeholders with competing interests.
- Business-level proficiency in both English and Japanese.
Skills
- Product Management
- Service Planning
- Chargeback Model Design
- Cost Allocation Model Design
- SLA Design
- Roadmap Planning
- Stakeholder Alignment
- KPI Design and Monitoring
- Customer Interviews
- FinOps
- ITIL
- Data Analysis
- SQL
- AI Agent Experience
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Education Level
- Bachelor's Degree
- Master's Degree
About the Company
- The Technology Platforms Division (TPD) drives the growth of Rakuten's ecosystem by delivering innovative, high-quality technology platforms.
- The Cloud Platform Supervisory Department (CPSD) develops and manages Rakuten's cloud platform, enabling global scalability and accelerating innovation.
- The Cloud Services Department (CLSD) provides high-quality cloud infrastructure and platform services to application developers across Rakuten, enabling secure, scalable, and efficient digital innovation.
- Rakuten Group is expanding rapidly in both size and diversity of businesses.