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About the Role

Lola Blankets is a fast-growing comfort and lifestyle brand seeking an experienced Logistics Manager to establish world-class import and logistics capabilities. This role involves rebuilding the transportation network, managing import compliance, and optimizing the product journey from ex-factory to in-stock.

Responsibilities

Design and build Lola’s inbound transportation network and processes, from ex-factory to warehouse dock.
Decide routing and port strategy for each Lola warehouse.
Define clear roles and handoffs between vendors, freight forwarders, customs brokers, and Lola warehouses.
Establish and maintain strong forwarder relationships, managing day-to-day operations.
Negotiate ocean rates, contract allocations, peak-season space, drayage, and accessorials.
Partner with Finance, Production, and Planning to ensure strong terms and payment compliance.
Establish accurate dashboarding and reporting of costs and service levels; own budgets and results.
Own importer-of-record compliance in every market: customs brokers, bonds, ISF, entries, and duty payment.
Own HTS classification, country-of-origin documentation, valuation, and duty rate accuracy.
Maintain all import and product compliance documentation; keep audit-ready records and respond to customs inquiries.
Own the inbound playbook: booking, documentation, tracking, reporting, exceptions, and claims.
Maintain accurate shipment visibility from ex-factory to stock, with tracking and clear ETAs.
Keep a clean record for every shipment for accounting review.
Partner with 3PL warehouses on appointment scheduling, dock capacity, and receiving SLAs.
Plan container flow around seasonal peaks to ensure receiving keeps up with demand.
Resolve issues such as delays, damage, shortages, and discrepancies.
Track ex-factory to in-stock lead time and drive it down.

Requirements

6+ years in international logistics or import operations.
At least 3 years’ experience managing ocean freight from Asia at scale for a US importer brand.
Hands-on experience building or rebuilding an import and inbound logistics function from scratch.
Deep working knowledge of US customs: ISF, entries, HTS classification, bonds, and duty.
Experience importing into Canada and other international markets is a strong plus.
A track record of selecting, contracting, and managing freight forwarders and customs brokers.
Ability to use data, reporting, and systems management to drive cross-team transparency.
Strong commercial skills: rate negotiation, contract terms, and land-cost modeling.
Experience working with 3PL warehouses on inbound receiving.
Comfortable working in a fast-moving, highly seasonal consumer business.
Experience working with offshore and intermediate warehousing a plus.

Skills

International logistics
Import operations
Ocean freight management
US customs compliance
Freight forwarder management
Customs broker management
Rate negotiation
Contract terms
Land-cost modeling
3PL warehouse management
Data analysis
Reporting
Systems management

Location

New York
Utah

Work Type

Hybrid

Experience Level

6+ years
3+ years

Salary/Compensations

Competitive base salary and annual bonus based on company and individual performance

Benefits

21 days paid vacation + all federal holidays
Full health benefits (health, dental, vision, mental)
16 weeks paid birth parent leave
8 weeks non-birth parent leave
55% off Lola Blankets for friends and family
Opportunities for career growth within Lola Blankets

About the Company

Lola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place.